At Whaley we know people are vital to our success. We offer a competitive salary and generous benefits including:
- Medical, Dental, and Vision
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Continuing Education
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401k & Profit Sharing
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Paid Holidays & Vacation
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Short-Term Disability
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Long-Term Disability Insurance (company paid)
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Life Insurance (company paid)
Summary:
The Administrative Assistant provides administrative and operational support to ensure efficiency of the West Columbia Branch operations.
Administrative Assistant Description:
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Prioritizes new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
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Works closely with the branch management to coordinate technicians according to customer requests, determine schedules, and dispatch service calls.
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Provides technicians with any pertinent information regarding service calls.
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Opens & closes service orders for billing upon completion to ensure accuracy.
- Supports field service technicians in the field to resolve problems quickly.
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Collaborates with customers, manufacturers, and internal departments to determine customer needs.
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Coordinates shipping & receiving of ordered and or warranty parts.
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Generates accurate purchase orders for parts to corporate office and outside vendors.
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Communicates credit | collection guidelines & resolves situations accordingly and timely.
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Generates daily, monthly, and quarterly reports as needed.
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Other duties as assigned by management.
Required Education and Experience
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One (1) year of experience in a dispatching role.
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1-2 Years of Customer Support experience
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High School diploma or equivalent.
Skills and Abilities
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Ability to work independently.
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Strong Windows based computer skills including Microsoft Word & Excel.
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High level of accuracy: ability to collect and prepare data for reports.
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Strong attention to detail
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Ability to answer high volume incoming customer calls and balance multiple priorities.
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Ability to effectively resolve customer issues.
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Stellar interpersonal, verbal, and written skills.
FIND YOUR NEXT FAVORITE WORK HOME!!
Visit the 'Whaley Careers' and grow with us.
www.whaleyfoodservice.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
