Accounting Representative III
Department: Customer Accounting / Business Office
Location: Montgomery, AL 36104
Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.
Contract- 3 Years
Client- Alabama Power
The Accounting Representative III supports Customer Accounting and Customer Service operations within the Business Office. This role ensures accurate financial processing, assists front-line customer service representatives, and provides support to the Call Center Department as needed to maintain efficient and effective customer service delivery.
The ideal candidate has strong cash-handling experience, excellent customer service skills, and the ability to work accurately in a fast-paced environment.
- Provide support to front-line customer service representatives
- Assist in managing and resolving customer inquiries and complaints
- Support Call Center operations as needed
- Perform daily cash handling duties
- Balance and reconcile cash transactions accurately
- Assist with kiosk and payment processing transactions
- Maintain accountability and accuracy in all financial activities
- Maintain a safe and professional working environment
- Assist with data entry and record maintenance
- Utilize Microsoft Office applications to support daily operations
- High school diploma or equivalent required
- Minimum three (3) years of customer service experience required
- Proficiency in:
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Strong typing and data entry skills
- Bilingual candidates encouraged to apply
- Spanish fluency highly preferred
- Strong customer service and interpersonal communication skills
- Proven accuracy and accountability in cash handling
- Solid computer literacy and ability to quickly learn new systems
- Effective written and verbal communication skills
- Strong attention to detail
