**Job Overview:**
As a Front Office Supervisor you will play a pivotal role in ensuring exceptional guest experiences by managing all front desk operations efficiently. Your responsibilities will include overseeing guest registration, check-in, check-out, cashiering, and providing top-notch customer service.
**Responsibilities:**
- Greet and welcome guests upon arrival, register guests into the system, verify reservations, addresses, and credit information.
- Empower your colleagues to satisfy the guest and to make accurate decisions.
- Ensure the Front Desk Associates, solicit feedback from the guest, handle special request properly, communicate to the various teams involved that includes, Engineering, Housekeeping and Security when required.
-Assist the Clerks, during peak periods, during their breaks and model desired behavior.
- Review all in-coming reservations, pre-block rooms with special request and coordinate with internal team when required.
- Handle payment transactions for guest accounts during registration and checkout.
- Maintain a house bank, prepare daily deposit reports accurately, and handle currency exchange.
- Issue keys and manage safety deposit boxes while posting additional charges as requested.
- Assist with providing information on hotel facilities and local attractions.
-**Qualifications:**
**Required Skills:**
- Prior experience in hotel management or hospitality industry in a supervisory capacity highly preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in front desk operations and hospitality management.
- Ability to communicate effectively in a bilingual setting.
- Familiarity with night audit procedures and guest services.
**Nice-to-Have Skills:**
- Knowledge of hotel operations and services.
- Multilingual abilities to cater to diverse guests.
**Physical Requirements:**
- Ability to stand for extended periods and lift up to 15 lbs occasionally.
- Good manual dexterity for operating office equipment.
- Excellent visual acuity for computer work and guest interactions.
**Education and Experience:**
- High school diploma or equivalent required.
- Two years of experience in customer service in the hospitality sector
This job description outlines the primary duties of a Front Office Supervisor . It is not an exhaustive list of all responsibilities but provides an overview of the key functions required for success in this role.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 2 years (Preferred)
- Supervisory: 2 years (Preferred)
Ability to Commute:
- Fort Lauderdale, FL 33304 (Required)
Ability to Relocate:
- Fort Lauderdale, FL 33304: Relocate before starting work (Preferred)
Work Location: In person
