About Brōwe
Brōwe Skin + Brow Bar is a modern specialty day spa located in the heart of Downtown Auburn Hills. We specialize in natural brow enhancement and relaxing, results-driven facial experiences, delivering personalized care that helps clients feel confident, refreshed, and cared for. From the moment a guest walks through our doors, every detail is designed to create an exceptional experience.
Learn More: www.broweskinandbrow.com
Our team is known for being welcoming, knowledgeable, and trusted experts. As a small business, every team member contributes directly to the success of our spa and the experience of our clients. We value reliability, professionalism, authenticity, and a commitment to continuous growth and excellence.
We are seeking a warm, professional, and dependable individual to join our Client Experience Team.
As a Client Experience Specialist, you are often the first and last impression of our spa. This role is essential to creating a welcoming and seamless experience for every guest who visits. The ideal candidate is organized, detail-oriented, and proactive, with a desire to support the daily operations of the spa and contribute to an exceptional experience for both clients and team members.
Required Qualifications:
- Excellent communication skills
- Comfortable answering the phones and communicating professionally with clients
- Previous customer service experiences ideal; preferably experience in an appointment based business
- Basic computer proficiency and comfortable learning new software systems
- Professional appearance and positive attitude
- Dependable transportation and reliable attendance
Responsibilities Include:
- Greeting and welcoming clients upon arrival
- Managing incoming phone calls, texts, and emails in a timely and professional manner
- Assisting with appointment scheduling and client inquiries
- Maintaining accurate client records and supporting daily administrative tasks
- Ensuring forms, waivers, and client records remain current
- Developing a working knowledge of spa services, products, promotions, and policies
- Assisting with retail sales and inventory management
- Confirming upcoming appointments and managing appointment gaps
- Maintaining the cleanliness, organization, and presentation of the spa, including laundry, treatment room turnover support, restrooms, floors, and common areas
- Supporting the team with various operational tasks to ensure a smooth and efficient client experience
PLEASE NOTE: This is not a stationary desk position.
Link to Application: https://forms.gle/AUV25Zhhqf3YSEbS7
We provide paid training, ongoing education, supportive work environment, and generous employee discounts on products and services.
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
