IT Support Technician
Program: Information Technology
Education Requirements: Associate degree or equivalent combination of experience and education
Employment Type: Full-Time
Location: Greeley, CO
Posting Closes: 09.30.2026
At North Range Behavioral Health, we believe no one should face mental health challenges alone. Our compassionate team provides comprehensive, person-centered care, supporting individuals, families, and communities to thrive. We’re proud to be a leader in behavioral health services across Weld County, offering programs for all ages and backgrounds. Our work is grounded in collaboration, trauma-informed care, and evidence-based practices, creating meaningful, lasting impact every day.
Why North Range Behavioral Health?
Because your work should matter – and here, it truly does!
Vision: Where Hope Begins, and Change Is Possible
Mission: North Range Behavioral Health provides compassionate, comprehensive care for people who face mental health and addiction challenges.
Values:
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Customer First: We help our customers achieve recovery every day.
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Compassion: We treat everyone with kindness, empathy, and dignity.
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Collaboration: We build strong relationships, internally and externally, to ensure effective care for our customers.
About the Role:
As an IT Support Technician at North Range Behavioral Health, you’ll play an essential role in keeping our teams connected, supported, and ready to provide highly qualified behavioral health services to the people and communities we serve. In community mental health, reliable technology is more than a convenience, it helps clinicians access critical information, communicate with clients and colleagues, coordinate care, and deliver services, when they are needed most,
In this role, you’ll be a trusteed resources for employees across North Range, providing technical support both remotely and in person. You’ll guide end users through system configuration and troubleshooting, diagnose and resolve hardware, software, and network issues, and work efficiently to minimize disruptions to their work. Your ability to listen, problem-solve, and translate technical solutions into clear, approachable guidance will help our teams stay focused on what matters most: supporting the behavioral health and wellbeing of our clients.
Whether you’re resolving technology issues for a clinician, helping an employee get connected to the systems they need, or troubleshooting an issue behaved the scenes your work directly contributes to a reliable environment where our teams can do their best work and our clients can receive the care they deserve.
What You Will Do:
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Install, configure, and maintain computers, software, networks and peripheral equipment to ensure North Range teams have reliable technology to deliver high-quality behavioral health services.
- Develop and maintain technical support procedures, documentation, and reports that promote consistency, efficiency, and dependable service across the organization.
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Analyze system records, logs, and support trends to identify underlying issues, anticipate technology needs, and proactively improve the experience of employees who rely on our systems every day.
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Listen with patience and curiosity to understand employees’ technology needs and provide clear, practical solutions that allow them to return their focus to serving clients.
- Deliver responsive, respectful, and solution-focused customer service, prioritizing the needs of employees while appropriately escalating complex or unresolved issues to the next level of technical support.
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Provide one-on-one technical guidance both remotely and in person, helping employees confidently navigate system configuration, troubleshooting, maintenance, and other technology-related challenges.
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Support the implementation of new technology, applications, and solutions that strengthen our ability to collaborate, improve efficiency, protect information, and deliver accessible behavioral health services.
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Create and manage user accounts and provide timely assistance with passwords, logins, and access issues so employees can securely connect to the systems and resources they need to do their work.
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Evaluate emerging technology and provide thoughtful recommendations regarding technical requirements, usability, and organizational needs, helping North Range make informed decisions about tools that support our mission.
- Repair, replace, and maintain technology equipment to minimize disruptions and ensure employees have the tools they need to provide consistent, effective services.
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Maintain accurate IT inventory and support the deployment, replacement, and retirement of
- Maintain accurate IT inventory and support the deployment, replacement, and retirement of hardware, helping ensure technology resources are available, secure, and responsibly managed.
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Document incidents, solutions, processes, and follow-up activities accurately and thoroughly so issues are resolved efficiently and employees receive the support they need.
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Collaborate as a member of the IT team and across departments, building strong working relationships and contributing to a positive, cooperative environment where people feel supported empowered.
- Approach every interaction with professionalism, patience, and a commitment, to exemplary customer service, recognizing that every successful technology interaction helps our employees stay focused on the people we serve.
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Contribute to the mission of North Range Behavioral Health by supporting a dependable, secure, and accessible technology environment that enables teams to provide compassionate behavioral health care to individuals, families, and communities.
Perform other duties as assigned in support of the department and the mission of North Range Behavioral Health.
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You’re a Great Fit If You:
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Have an Associate’s degree from an accredited college or university in information technology, computer science, or a related field or equivalent combination of education and/or certifications.
- Bachelor’s degree from an accredited college or university in computer science or related field is preferred is preferred.
Have certification in Microsoft, Cisco Certified Network Association (CCNA) or other IT related certification highly desired.
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Perks and Benefits:
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Generous PTO and paid holidays
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Multiple medical, dental, and vision plans at no cost to employees
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Health Reimbursement Account
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Retirement plan with employer contributions
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Loan forgiveness opportunities
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Employee referral bonuses
Professional development opportunities
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Our Commitment to Equity:
North Range Behavioral Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive, equitable, and supportive workplace for all. We welcome applicants of every background, including race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, veteran status, and all other legally protected characteristics. We believe a diverse team strengthens our ability to serve our community.
