? Louisville, KY
? Salary: $45,000 Annually (Based on Experience)
? Schedule: Monday–Friday, 8:00 AM–4:30 PM (Overtime Available as Needed)
Are you passionate about technology, training, and helping others succeed? We are seeking a motivated and experienced Bilingual Technical Trainer to join our growing operation. This role is ideal for a professional with hands-on experience in smartphone and laptop repair who enjoys sharing knowledge, developing talent, and creating high-performing teams.
As a Technical Trainer, you will be responsible for onboarding, training, and developing both new hires and existing employees. You will play a critical role in ensuring employees are equipped with the technical skills, operational knowledge, and confidence needed to perform successfully while maintaining company quality and compliance standards.
If you have a strong technical background, excellent communication skills, and a passion for coaching others, we would love to hear from you.
- Conduct classroom, hands-on, and on-the-job training sessions for new and existing employees.
- Train team members on smartphone and smart device diagnostics, screening, troubleshooting, and repair processes.
- Provide instruction on Level 2 (L2) hardware repairs and refurbishment procedures.
- Educate employees on workflow processes, production standards, login/logout procedures, and internal systems usage.
- Simplify technical concepts for employees with varying levels of experience and technical knowledge.
- Evaluate trainee performance and provide constructive coaching, feedback, and development plans.
- Develop, maintain, and update training materials, SOPs, work instructions, and assessment tools.
- Maintain accurate training records and employee progress documentation.
- Ensure training programs meet company quality standards, audit requirements, and compliance expectations.
- Support audit readiness through proper documentation and process adherence.
- Partner with Operations, Quality Assurance, and Technical Support teams to ensure training aligns with current business needs.
- Assist technical support teams when needed.
- Continuously evaluate and improve training programs based on employee feedback, operational metrics, and business changes.
- Promote a culture of safety, accountability, quality, and continuous improvement.
- Strong experience repairing and refurbishing smartphones, tablets, laptops, or similar electronic devices.
- Hands-on experience with:
- Device diagnostics and screening
- Quality control and inspection processes
- Level 2 (L2) hardware troubleshooting and repair
- Knowledge of ESD (Electrostatic Discharge) requirements and proper handling procedures.
- Excellent communication, presentation, and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to train, mentor, and motivate groups of employees.
- Professional demeanor with a positive attitude and strong work ethic.
- Ability to effectively communicate technical concepts to diverse audiences.
- Previous experience as a Trainer, Instructor, Team Lead, Supervisor, or Coach.
- Experience working in electronics refurbishment, repair centers, manufacturing, or production environments.
- Familiarity with audit processes, compliance requirements, and process documentation.
- Experience utilizing internal systems, databases, and operational software.
- Bilingual English/Spanish strongly preferred.
The ideal candidate is a people-focused leader who combines strong technical expertise with exceptional communication skills. You enjoy helping others learn, thrive in a fast-paced environment, and take pride in developing employees to reach their full potential.
You are organized, detail-oriented, adaptable, and committed to maintaining high standards of quality, compliance, and professionalism. Most importantly, you understand that investing in people is one of the most important drivers of operational success.
? Stable Monday–Friday Schedule
? Overtime Opportunities Available
? Growth and Advancement Potential
? Collaborative Team Environment
? Opportunity to Make a Direct Impact on Employee Success
? Work with Innovative Technology and Repair Processes
If you're ready to combine your technical expertise with your passion for training and development, apply today!
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