Why Join Us?
SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.
Our radiation oncology practice is seeking a compassionate and highly organized Front Desk Receptionist to manage daily front office operations and provide exceptional service to our patients. As the first point of contact, you will play a vital role in creating a welcoming and supportive environment for patients undergoing cancer treatment.
This position requires strong multitasking abilities, excellent communication skills, and a calm, professional demeanor. The ideal candidate will be comfortable handling a high-volume, fast-paced medical setting while maintaining sensitivity to the needs of oncology patients and their families. To succeed in this role, you should have a friendly and empathetic personality, as well as the ability to respond to patient needs efficiently and respectfully. You must be detail-oriented, dependable, and capable of maintaining composure in stressful situations.
Responsibilities
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Greet and welcome patients and visitors with professionalism and compassion
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Check patients in and out, ensuring accurate demographic and insurance information
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Answer, screen, and route incoming phone calls in a timely manner
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Schedule, confirm, and coordinate patient appointments
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Maintain patient records in the electronic medical record (EMR) system
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Communicate effectively with clinical staff regarding patient flow and needs
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Ensure the reception area is clean, organized, and stocked with necessary materials
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Handle sensitive patient information in compliance with HIPAA regulations
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Assist patients with forms, questions, and general inquiries
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Perform general clerical duties such as filing, faxing, scanning, and data entry
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Support the care team by helping manage daily workflow and patient coordination
Skills & Qualifications
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Previous experience as a Receptionist or Front Office Representative in a medical setting
- Familiarity with EMR systems and basic medical terminology
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Strong interpersonal and customer service skills, with a compassionate approach
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Professional appearance and demeanor
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Excellent written and verbal communication skills
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Ability to handle sensitive situations with discretion and empathy
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Strong organizational and multitasking abilities in a fast-paced environment
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Reliable, detail-oriented, and proactive problem-solver
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Ability to work effectively both independently and as part of a team
