Description:
The Home Health and Hospice Patient Navigator will promote our home health and hospice services and build strong relationships with referral sources. The Patient Navigator will have a passion for healthcare and a commitment to providing high-quality care to patients, families, and caregivers in their homes. What makes this opportunity especially exciting is Sacramento’s local care continuum: our Advanced Health Care skilled nursing facility, home health and hospice agency, and Quantum Care assisted living community all serve the same market. That means this role offers a unique chance to help patients and families navigate care with the support of a broader senior health network dedicated to excellence, service, and an exceptional patient experience.
Schedule: Full-Time, Weekdays (M-f), 8AM - 5PM
Primary Responsibilities and Duties:
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Develop and implement marketing strategies to promote home health services to physicians, hospitals, and community organizations.
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Identify and establish relationships with potential referral sources, including healthcare professionals, discharge planners, and social workers.
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Conduct regular visits to referral sources to present services, address questions, and provide educational materials.
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Attend community events, health fairs, and networking functions to raise awareness of the agency’s services and build community partnerships.
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Gather and analyze market data to identify trends, opportunities, and areas for improvement in service offerings.
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Collaborate with the clinical team to ensure alignment of marketing messages with patient care goals and agency values.
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Maintain accurate records of marketing activities, referrals, and leads in the customer relationship management (CRM) system.
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Provide feedback to management on marketing strategies, initiatives, and referral source needs.
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Assist in developing promotional materials, including brochures, newsletters, and social media content.
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Work closely with the Administrator to ensure smooth agency operations and excellent patient care.
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Perform all other duties assigned.
Requirements:
Job Qualifications:
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Bachelors’ degree in Marketing, Business Administration, or related field preferred.
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Minimum of 2 years of experience in healthcare marketing or sales, preferably in home health or hospice.
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Strong understanding of the home health and hospice care industry and regulatory environment.
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Excellent communication, presentation, and interpersonal skills.
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Demonstrated ability to prioritize tasks, manage multiple responsibilities, and adapt to changing priorities in a fast-paced environment.
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Ability to work independently and collaboratively as part of a team.
Physical Requirements:
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Capability to perform physical tasks such as bending, standing, walking, and climbing stairs for extended periods.
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Manual dexterity and hand-eye coordination for handling paperwork, typing, and using office equipment.
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Visual and auditory acuity to review documents, communicate effectively, and respond to patient inquiries.
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Ability to bend, stoop, kneel, and reach to access files, storage cabinets, and other work-related materials.
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Stamina to work long hours and engage with a diverse group of people within the community to foster relationships.
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Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
Benefits:
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401(k)
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Percentage of 401(k) matched by company
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Dental insurance
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Health insurance
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Life insurance
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Disability insurance
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Family and Medical Leave Insurance Program
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HSA
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FSA
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Paid sick leave under the Colorado Healthy Families and Workplaces Act
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Paid time off
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Vision insurance
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Employee Assistance Program
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Discounts on auto, home, and pet insurance
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