Company Overview
At Dogtopia, we’re passionate about dogs and dedicated to providing a safe, fun, and enriching environment for our furry friends. Our dog daycare centers focus on socialization, exercise, and education, ensuring each pup has the most exciting day ever while giving pet parents peace of mind.
Job Overview
As a Rover/Key Holder, you will be a vital part of our team, responsible for opening and closing the facility, ensuring safety protocols are followed, and providing exceptional customer service. Your energetic and responsible approach will help create a welcoming atmosphere for dogs and their owners alike, while maintaining the smooth daily operations of our center.
What we offer: Let’s look at what Dogtopia does for you!
- It’s always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, dynamic team culture with more than 200 locations
- Career progression based on performance
- Learn key skills related to customer service, teamwork, or even sales!
Now that we have the fun out of the way let’s get into what you can offer us.
Jack of all Trades
- Support playroom staff with day to day task
- Able to perform meal prep with little or no guidance
- Stores daycare and boarding belongings properly with correct labels
- Ability to coach others with positive feedback and hold them accountable
- The rules by which we, as Dogtopians live by are:
- We LOVE life unconditionally like a dog.
- We STAY loyal to our pack.
- We CHASE the absolute highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like It’s the Most Exciting Day Ever!
Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete
- Keeping playrooms clean of messes at all times
- Cleaning may include, mopping, sweeping, trash, and water refill
- Being proactive in making sure dogs are always in a clean and safe environment is key!
- Handle groups of up to 15 dogs at a time by yourself
Health and Grooming
- As a member of the team, you will be taught how to bathe and nail clip
- Will learn how to identify dog breeds and behaviors
- Report dog scuffles right when they occur for safe wound cleaning if needed
- Work with team to assure our Quality of Care sets the standards for dog care
- Perform meet and greets for new dogs
Customer Service and Presentation
- Ability to work cohesively with their team in a respectful and professional manner
- Knowledgeable on pricing and services
- Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!
- ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Rover you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun. Please take a moment and watch this short video to learn more about the brand:
https://www.youtube.com/watch?v=9FONo1u85eY
Responsibilities
- Open and close the facility confidently, following established procedures
- Greet pet parents and visitors warmly, addressing their needs with enthusiasm
- Monitor the safety and well-being of dogs during playtime and rest periods
- Ensure cleanliness and organization of common areas and playrooms
- Assist with daily operational tasks such as check-ins, check-outs, and record keeping
- Enforce safety policies to prevent accidents or incidents within the center
- Communicate effectively with team members to ensure a positive environment for all
Skills
- Strong communication skills with a friendly, energetic demeanor
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Responsible with excellent attention to detail and safety protocols
- Previous customer service or pet care experience is a plus but not required
- Ability to stand, walk, lift, and be active for extended periods
- Reliable with a positive attitude and team-oriented mindset
Our shifts can vary between 5am-9pm. We are open 365 days a year, and Holiday and weekend availability are required for this position.
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
Application Question(s):
- What does your availability look like? Are you available for opening and closing shifts?
- What dog related experience do you have that makes you a good fit for this job?
Work Location: In person
