About the Role
As our HVAC/Plumbing CSR/Dispatcher, you'll be the central hub of our service operations — scheduling calls, assigning technicians, and keeping communication flowing between customers, field staff, and the office.
Who we are
Tokay is part of the ResiXperts platform, one of the top 40 plumbing and HVAC platforms in the United States. Our company focuses on top-tier customer service and creating real career paths for people in the skilled trades.
If you're looking to grow your career in HVAC while increasing your earning potential, we’d love to hear from you.
Key Responsibilities
- Answer inbound customer calls and schedule service appointments
- Make outbound calls to customers (15–100+ calls per day depending on demand)
- Provide a friendly, professional, and energetic phone presence
- Utilize ServiceTitan or CRM system to manage scheduling and customer records
- Support dispatch and field teams with scheduling coordination as needed
- Contribute to a positive, team-oriented office environment
Minimum Qualifications
- Previous customer service or call center experience required.
- Previous dispatch experience required.
- Experience using a CRM system (ServiceTitan heavily preferred)
- Strong communication skills and phone presence
- Self-starter with a strong work ethic and positive attitude
- Ability to multitask in a fast-paced environment
Pay: $20.00 - $27.00 per hour
Benefits:
Experience:
- dispatch: 2 years (Required)
- HVAC/plumbing industry: 1 year (Preferred)
- ServiceTitan: 1 year (Required)
Work Location: In person
