Assigned to: Fort Caspar Museum
Step into history while creating memorable experiences for visitors from near and far! Fort Caspar Museum is seeking a friendly, dependable, and customer focused Cashier to join our team.
In this role, you will be one of the first faces visitors see as they explore one of Casper’s most unique historic attractions. From welcoming guests and processing admissions to assisting with gift shop purchases and sharing information about local history, every day offers the opportunity to connect with the community and help bring history to life.
What You’ll Do
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Greet museum visitors and provide excellent customer service
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Process admissions and gift shop purchases using the cash register
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Answer phone calls and respond to visitor questions
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Share information about Fort Caspar history and exhibits
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Assist with gift shop merchandising and restocking
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Help maintain an organized, welcoming front desk and retail area
Why Join Fort Caspar Museum?
This is more than a cashier position. It is an opportunity to work in a historic setting, meet visitors from across the country, and be part of a team dedicated to preserving and sharing local history. If you enjoy interacting with people, learning new things, and working in a positive team environment, this could be a great fit for you.
What We’re Looking For
Ideal candidates are:
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Dependable and personable
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Comfortable handling cash transactions
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Strong communicators who enjoy working with the public
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Interested in history and learning about Fort Caspar
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Team oriented with a positive attitude
Join us in helping visitors experience the stories, history, and hospitality that make Fort Caspar Museum special.
Incumbents are responsible for providing courteous customer service and cashier services; including collecting admission fees, answering phones, responding to customer questions, and related work as required.
REPORTING STRUCTURE:
Receives direct supervision from higher level supervisory and management staff.
1. Provides front line customer service needs at a facility entrance.
2. Collects admission fees, pre-packaged food purchases, and/or retail items and maintains related records to follow City policies and procedures relating to accounts receivable tasks.
3. Counts money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and there is adequate change available.
4. Stocks supplies such as food or retail sales inventory in a safe and efficient manner.
5. Maintains clean and orderly cashier station and performs basic routine cleaning tasks.
6. Provides general customer service and communication with the public regarding safety, policies, rules, and general information about the facility or event.
7. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
8. Performs other duties of a similar nature or level.
Knowledge (position requirements at entry):
Knowledge of:
- Basic customer service principles.
- Basic mathematical calculations.
Abilities (position requirements at entry):
Ability to:
- Work a variety of shifts including weekends and holidays.
- Learn cashiering methods and procedures.
- Learn cash register operation.
- Routinely demonstrate the City of Casper core values.
- Follow all City safety rules and procedures and reports all accidents/incidents immediately to supervisor.
- Facilitate visitor and customer traffic to their appropriate destination.
- Encourage safety protocols to all visitors and customers.
- Respond to inquiries, complaints, and requests.
- Maintain attention to detail in a work situation with frequent interruptions.
- Handle multiple customers at the same time.
- Learn general layout of facility to provide assistance to visitors and customers.
- Organize and/or prioritize to be efficient and effective with multiple tasks.
- Operate modern office equipment, software, and operating systems/applications.
- Maintain a neat and professional appearance.
- Communicate effectively.
- Follow written and verbal instructions and direction.
- Establish and maintain effective working relationships with those contacted in the course of work.
Skills (position requirements at entry):
Skill in:
- Basic mathematical calculations.
- Operating in a courteous, knowledgeable and tactful manner with customers, staff and general public.
- Oral communication sufficient to exchange or convey information and to receive work direction.
The above job description is intended to describe the general nature and key responsibilities of this position.Specific duties and assignments may vary depending on the operational needs of the department.
The City of Casper is an equal opportunity employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
Employment with the City of Casper is contingent upon successfully passing a driving record review, background check, and pre-employment drug test, as applicable to the position. Applicants who fail a pre-employment screening or who have beenterminatedfrom employment with the City of Casper will not be considered for employment for a period of 12 months from the date of the incident.
The City of Casperutilizesdirectdepositfor payroll purposes.
Physical and Environmental Conditions: ?
City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing.
Some employees may be subject to random drug testing if their responsibilities include:?
- Emergency response/rescue
- Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
- Operating or maintaining water and wastewater systems
- Writing or modifying code, maintaining, or modifying City data systems including work on networks, servers, and communication systems
- CDL operations and driving
- Operating power-driven machinery or equipment
- Creating or modifying health, financial, security and risk documents or assessments
- Working with or directing minors?
Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Incumbents in this position work indoors in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person.
