Job Overview
As a Customer Support Representative at myVETstore, you will play a key role in delivering exceptional service to our customers. You will be responsible for addressing customer inquiries, providing product information, resolving issues, and ensuring a positive experience. You will be the face of myVETstore, and your commitment to excellent customer service will help build lasting relationships with our clients, both veterinary professionals and pet owners.
**This is a 12-month temporary maternity leave contract with the possibility of transitioning into a permanent role at the end of the term, based on performance and organizational needs.**
Key Responsibilities:
- Customer Assistance: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
- Issue Resolution: Address and resolve customer concerns or complaints in a professional and empathetic manner, ensuring customer satisfaction.
- Order Support: Assist with order processing, including tracking, returns, and exchanges, ensuring customers are informed about their order status.
- Customer Feedback: Gather and share customer feedback to help improve products, services, and the overall customer experience.
Please note: The ideal candidate will be located in a Pacific Standard Time zone location as hours worked will be to support customers within PST time zone. Those in other locations will be considered if they can work the below, full-time hours.
Expected work hours: 9:00am - 5:00pm Eastern Standard Time.
Job Type: Full-time
Pay: $43,000.00 - $48,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Vision care
- Work from home
Work Location: Remote
