At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
The Special Operations Center (SOC) Asset Protection Senior Specialist (Level 03) is responsible for safeguarding company assets, employees, and brand reputation. This role involves real-time monitoring of security systems, coordinating incident responses, and analyzing global threats to ensure business continuity and operational resilience.
Shift: Must be flexible to work days, nights and weekends
- Systems Management: Centrally manage and optimize the security tech stack, including Access Control, Video Management, and threat monitoring tools across the global network.
- Emergency Response: Lead the response to emergency escalations by executing Emergency Action Plans (EAP) and maintaining rigorous safety and security standards.
- Operational Coverage & Agility: Maintain consistent coverage for your assigned shift. Provide back-up support for operational gaps as critically required by the business. Consistent attendance and punctuality are mandatory.
- Threat Detection: Proactively detect in-progress incidents and emerging threats using advanced surveillance technology; lead field escalations and provide high-level briefings to senior leadership.
- Investigative Analysis: Execute thorough investigations into security incidents and policy breaches; synthesize data from digital archives and access logs to produce comprehensive reports for management.
- Operational Ownership: Identify the root cause of system failures, evaluate remediation paths, and implement solutions to maintain 100% operational visibility and system uptime.
- Continuous Improvement: Drive operational excellence by identifying process inefficiencies and proactively proposing enhancements to procedures to elevate team performance.
- Crisis Support: Act as a force multiplier for site teams during incidents, providing escalation support and guidance to senior leaders.
- Professionalism & Ethics: Champion a culture of ethical conduct, safety, and compliance while maintaining a customer-service mindset in high-pressure environments.
- Strategic Communication: Effectively listen, build rapport, and communicate at all levels; confidently share data-driven trends and innovative ideas with leadership.
- Complex Problem Solving: Recognize and resolve ambiguous or challenging situations, focusing effort on exceeding goals and paving the way for operational efficiency.
- Additional Duties: Execute all other duties, responsibilities, and assignments as required by leadership to support the evolving objectives of the Special Operations Center.
- Age: Must be at least 21 years of age or older.
- Experience: 3+ years of experience in a Security Operations Center (SOC), 911 Command Center, or Asset Protection/Loss Prevention environment.
- Schedule Flexibility: Demonstrated ability to manage a non-traditional or rotating schedule, with a history of reliability during peak operational periods (holidays, nights, and weekends).
- Education: Associate’s degree in Criminal Justice, Emergency Management, or a related field (or equivalent professional experience).
- Critical Thinking: Proven ability to resolve ambiguous or challenging situations under pressure while maintaining a focus on efficiency.
- Communication: Exceptional verbal and written communication skills with the ability to brief executive leadership.
- Technical Literacy: High proficiency in Google Workspace (Gmail, Drive, Sheets, etc.) and the ability to adapt to new security technologies.
- Operational Maturity: Maintains a mission-focused professional demeanor, resolving challenges and interpersonal friction with an emphasis on operational goals rather than procedural technicalities.
You’ll get…
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
