Position: Senior Business Analyst – ServiceNow Platform
Role Summary
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services currently seeks a Business Analyst” to join our team remotely. The Senior Business Analyst serves as the liaison between business stakeholders and the ServiceNow engineering team. This individual is responsible for understanding business objectives, analyzing processes, defining requirements, managing demand, and ensuring ServiceNow solutions deliver measurable business value while aligning to platform standards and roadmap objectives.
Role Responsibilities
Experience
- 5+ years of Business Analyst experience in enterprise IT environments
- 3+ years working directly with ServiceNow implementations, enhancements, or platform management
- Experience supporting Agile/Scrum development teams
- Proven track record translating business needs into functional requirements and user stories
- Experience working with executive stakeholders and business process owners
ServiceNow Knowledge
Must have practical knowledge of:
- ITSM
- Service Catalog
- Knowledge Management
- CMDB fundamentals
- Change Management
- Incident Management
- Request Management
Preferred:
- ITOM
- SPM/PPM
- HRSD
- ITAM
- Security Operations
- CSM
Core Responsibilities
Requirements Management
- Elicit and document business requirements
- Facilitate stakeholder workshops and discovery sessions
- Develop:
- User Stories
- Use Cases
- Business Process Flows
- Functional Requirements
- Acceptance Criteria
- Validate requirements with business owners before development begins
Process Analysis
- Analyze current-state and future-state processes
- Identify opportunities for automation and optimization
- Recommend ServiceNow capabilities that improve efficiency and user experience
- Perform impact assessments for requested changes
Agile Product Support
- Partner with Product Owners and Engineering Managers
- Maintain backlog quality and prioritization
- Support sprint planning and backlog refinement
- Assist with release readiness and user acceptance testing
Stakeholder Management
- Build relationships with:
- Business leaders
- Process owners
- Service owners
- Technical teams
- Manage stakeholder expectations and priorities
- Communicate project status and risks effectively
Governance & Platform Strategy
- Ensure demand aligns with platform standards
- Support solution governance reviews
- Assist with roadmap planning and prioritization
- Help identify duplicate or conflicting requirements across business units
Required Skills/Experience
Required Skills
Business Analysis
- Requirements elicitation
- Business process modeling
- Root cause analysis
- Gap analysis
- Documentation management
- Workshop facilitation
Technical Understanding
- Understanding of ServiceNow architecture
- Ability to read and understand:
- Workflow diagrams
- Data models
- Integration requirements
- Solution designs
- Familiarity with REST APIs and integrations
Communication
- Executive-level presentation skills
- Strong written communication
- Conflict resolution and negotiation skills
- Ability to simplify technical concepts for non-technical audiences
Preferences
Preferred Certifications
ServiceNow
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (any module)
- ServiceNow Micro-Certifications
Business Analysis
- CBAP
- CCBA
- PMI-PBA
- Agile Analysis Certification
Agile
- Certified Scrum Product Owner (CSPO)
- SAFe Practitioner
- SAFe Product Owner/Product Manager
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The hourly rate for this remote role is ($65/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
