Oversees the operation of the Telephone Room on a day-to-day basis; supervises, trains, and evaluates the work of employees; ensures all calls are answered, directed, and transferred in a professional and courteous manner; coordinates schedule pickups and completes required forms; monitors and reviews organized recordkeeping system for all pickup records.
EDUCATION AND EXPERIENCE:
High school diploma or G.E.D. preferred, and six months experience assisting the public or operating a switchboard or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
LICENSES AND CERTIFICATIONS:
None.
