A recognized media organization in Tennessee is seeking a new PTP Stakeholder Support Lead to join their team in Nashville. In this role, the PTP Stakeholder Support Lead will oversee stakeholder inquiry management within procure-to-pay operations. This role focuses on improving service delivery, supporting Oracle Fusion transition efforts, and driving process improvements across a global team environment.
Lead the end-to-end stakeholder support function for procure-to-pay inquiries, including intake, triage, routing, resolution, and closure.
Manage escalations for complex or high-priority inquiries related to invoices, payments, vendor setup, and PTP policy.
Partner with PTP, procurement, disbursements, supplier onboarding, and technology teams to resolve process gaps and improve service delivery.
Support Oracle Fusion transition activities by helping prepare the team for system changes, go-live impacts, and stakeholder communications.
Analyze inquiry trends, produce reporting, and drive process improvements through root cause analysis, documentation, and training.
10+ years of AP/PTP experience, including at least 4 years in a Director- or VP-level leadership role
Bachelor's degree in Business, Finance, Accounting, or a related field
Demonstrated expertise across the full AP/PTP lifecycle, including invoicing, payments, and vendor management
Experience building or leading a customer service, help desk, or inquiry management function within a finance or shared services environment.
Strong root cause analysis and problem-solving skills with the ability to translate inquiry trends into process improvements
Proven ability to manage large, globally distributed teams in a fast-paced, change-intensive environment
Hands-on experience with support ticketing or service desk systems, such as ServiceNow
Experience leveraging AI-enabled support tools to improve service delivery
Excellent stakeholder management and executive communication skills
