Responsibilities
- Creating Overall Management of Property Development, monitor & oversee all site management-related programs, policies, plans, rules/regulations, contracts, and agreements in accordance with corporate policies
- Understand the needs & expectations of residents and maintain effective communication with residents
- Resolve/mediate resident(s) complaints & conflicts in a timely and professional manner
- Create, distribute & evaluate resident surveys as requested by ownership
- Responsible for the supervision of property inspections, move-in, and move-out procedures
- Move-In Packages & paperwork preparation
- Ensuring units are ready for occupancy and performing move-in inspections
- Oversight of the collection of deposits and/or fees associated with move-in
- Move-Outs Assist in the execution of turn events
- Supervise move-out inspections
- Ensure that units are turned in an acceptable and timely manner for future residents
- Oversee Risk Management & Emergency Procedures of the property
- Oversight of Leasing and Lease requirements, Oversight of the prospective resident leasing process from start to finish
- Fully participate with leasing staff to ensure a successful lease-up annually, as well as meeting specific sales goals weekly and monthly
- Negotiate lease renewals with current residents
- Maintain knowledge of the marketplace
- Responsible for the implementation and further development of the overall marketing plan, coordinating and overseeing relationships developed with outside organizations
- Coordination of On and Off Property Marketing
- Responsible for overseeing all media aspects of the property
- Print Materials Approve flyers, mailers, and brochures by formatting content and graphics
- Social Media (i.e., Facebook, Instagram, Twitter, Google)
- Online Advertising
- Participates in preparing an annual operating budget; monitors and performs budget projections
- Assist in establishing rents, property rent growth & rent goals
- Assist in developing & overseeing A/R & A/P Records
- Responsible for property purchases and monitoring of expenses
- With the assistance of property staff, oversee and manage vendor proposals & bid process
- Budgets to be developed, reviewed, and approved by Ownership
- Make deposits daily (A/R)
- Monitor rents and enforce delinquency policies
- Responsible for oversight and training needs of Leasing & Maintenance Staff, and any/all staff members directly related to the property
- Lead in the hiring/training/development process of direct hires
- Oversee Scheduling, Employee Record Keeping, & Payroll Reporting (with supervisor oversight) through the Marketing Plan, creating a schedule to maximize exposure
- Monitor Staff Activity and adjust where necessary
- Maintaining a system for service requests
- Coordinate and participate in residence life programming
- Assist in establishing overall goals and objectives for the resident community experience
- Provide daily reports to management and ownership as requested
Qualifications
- Bachelor’s degree in Business or related field
- 5+ years of Property Management experience (prior housing management experience preferred) with significant supervisory responsibility
- Software experience: Word processing, Excel, email, web browsing, and property management systems
- Strong arithmetic as well as excellent communication, customer service, and organizational skills are necessary
- Job Type: Full-time
- Experience in RealPage/OneSite preferred but not required
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
