Job Overview
We are seeking a dynamic and highly organized Front Office Coordinator to serve as the welcoming face of our organization. This vital role involves managing front desk operations, providing exceptional customer service, and supporting administrative functions to ensure smooth daily activities. The ideal candidate will demonstrate excellent communication skills, technical proficiency, and a proactive approach to office management. As the first point of contact for visitors and clients, you will play a key role in creating a positive and professional environment that reflects our commitment to excellence.
Qualifications
- Strong ability to organize information and keep track of steps completed in a process
- Friendly Customer Service with experience making professional phone calls
- A heart to care for the patients that we serve
- Self-motivated while be able to handle and account for specific tasks
- Ability to multi-task between phone calls, data entry, and patient interaction
- Handles fast paced environment with unwavering customer service
- Experience in software including: Microsoft office suite, Windows Mail, Internet Browser, Digital Scanner, Open Dental or similar software such as Dentrix, Eaglesoft or other healthcare patient management software
- Exceptional organizational skills and impeccable attention to detail
- High degree of professionalism in dealing with diverse groups of people
Responsibilities
- As Front Office Coordinator, you’ll play an important role as the first face our patients see at the office
- The FOC coordinates the patient’s appointments and experience
- Reporting to the Office Manager, you’ll provide support and coordination for the patients and the practice team
- The FOC must maintain confidentiality with sensitive information, can work on multiple tasks simultaneously, and is highly adaptable
- Answering patient phone calls, scheduling patient appointments, facilitating patient check in and check out processes including taking payment
- Utilizing patient management software to manage patient & insurance info and ensure confirmed patient appointments
- Support business goals by scheduling appointments effectively and supporting the practice revenue objectives
- Follow and demonstrate commitment to Moorehead Dentistry policies, professional expectations, clinical service excellence, and outstanding patient service
- Other duties as assigned
Join us as a Front Office Coordinator where your energy and organizational expertise will help create a welcoming environment that supports our team’s success!
Pay: $18.00 - $24.00 per hour
Work Location: In person
