Core Responsibilities:
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Direct daily fixed-route and paratransit operations, ensuring on-time performance and high-quality customer service.
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Oversee scheduling, dispatching, route coordination, detours, and service adjustments.
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Monitor field operations and resolve operational issues in real time.
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Ensure service delivery meets contractual on-time performance requirements.
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Support real-time service planning, run cuts, and daily scheduling needs for both Fixed Route and Paratransit.
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Ensure that 100% of paratransit trips are scheduled daily with no denials (through negotiation).
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Manaher the sign-up process, posting of runs, and operator assignments.
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Prepare, manage, and track annual operating budgets.
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Analyze expenditures, ridership, revenue, and operational data.
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Oversee contractor billing, vendor contracts, invoices and cost-control measures,
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Manage fare collection including daily counts, weekly deposits, and verification reporting.
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Monitor hours of operation, overtime, and in-house vs. contract labor assignments.
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Lead safety programs, conduct accident investigations, and oversee corrective actions.
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Ensure compliance with ADA, FDOT, DOT, FTA, OSHA, Homeland Security, EEOC, NLRA, FLSA, and internal agency policies.
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Ensure adherence to NIMS standards and all required safety/security protocols.
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Oversee onboarding time minimization for ADA compliance.
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Work collaboratively with the Safety Department overseeing supervisory staff and emergency response needs.
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Analyze operational data to produce performance metrics and monthly reports.
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Monitor ridership, fare collection, and key operational indicators to evaluate performance,
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Develop and implement service quality improvements based on data and industry best practices.
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Create reporting and analysis to support continuous operational improvement.
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Present operational performance to leadership boards, and community stakeholders needs.
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Supervise and develop staff including supervisors, operators, dispatchers, and administrative teams.
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Conduct performance evaluations, training programs, and corrective actions.
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Deliver coaching and discipline in alignment with RATP DEV policy and the collective bargaining agreements.
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Provide software and operational training for dispatchers, supervisors, and schedulers.
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Promote a culture of engagement, accountability, inclusiveness, and continuous improvement.
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Serve as a visible, decisive leader who empowers and mentors team members.
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Build effective relationships across teams and departments.
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Respond to union grievances, assist in arbitration, and interpret the union contract where applicable.
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Coordinate with internal departments, unions, public agencies, contractors, and community organizations.
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Coordinate with public agencies, contractors, and community groups on operational needs.
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Support public outreach regarding mobility programs, eligibility, and service changes.
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Represent operations in meetings with stakeholders, boards, and community partners,
Required Education and Experience:
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Must be at least 21 years of age or older
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Bachelor's degree or equivalent relevant experience
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Minimum of five (5) years of experience in transit operations or administration.
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Must possess a valid driver's license and maintain a satisfactory operating record.
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Strong background in fiscal management, budgeting, and organizational planning.
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Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.
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Experience working independently with sound judgement and integrity.
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Union experience strongly preferred, including grievance response, arbitration assistance, and contract interpretation.
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Detailed knowledge of the geographical service area.
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Ability to present facts and recommendations clearly in oral and written communication.
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Ability to apply independent judgement and initiative to develop effective solutions.
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Working regulatory knowledge from DOT, FTA, FMCSA, Homeland Security, OSHA, EEOC, ADA, NLRA, FLSA, and any other relevant federal state or local regulatory entities.
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Proficiency in Microsoft Excel, PowerPoint, and Word required
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Experience with transit related software systems such as AVAIL, Optibus, SPARE, Origami, FASTER, Motive required
Work Environment & Schedule Expectations:
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Must have shift flexibility
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On-call responsibility
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Emergency response
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Field Presence
Key Competencies:
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Leadership & Decision Making
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Crisis Management
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Communication
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Technical & Regulatory Knowledge
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Budget oversight
Benefits:
We offer a competitive compensation and benefits (which vary based on role, location, and business), including medical, dental, vision, 401(K), and paid holiday/vacation.
We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!
