JOB TITLE: PATIENT SATISFACTION COORDINATOR & CASE MANAGEMENT
REPORTS TO: CHIEF RISK & COMPLIANCE OFFICER
JOB SUMMARY / OVERVIEW:
- It is essential in a health care facility to make sure the patients’ legitimate needs are met, and that the care and attention they receive is superlative. Providing the “wow” factor in the patient satisfaction arena (a) ensures patients receive the quality care and attention that garners patient loyalty and (b) produces the highest quality care outcomes.
- Responsible for providing comprehensive assessment, planning, implementation and overall evaluation of individual patient needs and assisting with community resources.
PRIMARY DUTIES:
- Distribute necessary information packets to new patients prior to initial appointment. Keep statistics regarding number of new patients.
- Handle initial customer service concerns/complaints.
- Assist patients with community resources. (medications, homeless, domestic violence, food, utilities, medical care, applications, etc.)
- Serve as point-of-contact among community agencies.
- Work with non-compliant and dismissed patients to understand reasons and assist as needed.
- Track and manage all patients assigned to case management.
- Assist patients with positive PREPARE scores.
- Assist patients with Medicaid applications.
- Other duties as assigned.
EDUCATION / QUALIFICATIONS:
- High school diploma or GED.
- College degree preferred.
EXPERIENCE / KNOWLEDGE / SKILLS:
- Five year's experience in customer service, preferably in the medical field.
- Demonstrate initiative and function independently.
- Demonstrate attention to detail.
- Must possess basic computer skills.
- Ability to speak, read, write and comprehend instructions in English.
- Must possess good communication and math skills.
- Must have knowledge of general office procedures.
- Must have proficient knowledge of Microsoft Office and Windows applications.
- Must have analytical and problem-solving skills
- Must interact with patients, staff, hospital departments and others in a positive and professional manner. Must have the ability to work with disgruntled patients.
- Must have strong organizational and time management skills.
Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
