Position Overview
The Back of House Director is responsible for leading all Back of House operations while ensuring excellence in food quality, food safety, speed, and operational execution. This role oversees training, staffing, leadership development, and kitchen systems to ensure the restaurant consistently delivers safe, fresh, and accurate food at a high level. The Back of House Director sets the standard for accountability, discipline, and hard work while developing a strong and efficient kitchen team.
Leadership Expectations
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Lead with urgency, consistency, and professionalism
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Create a culture of ownership and accountability
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Maintain high standards while developing and encouraging the team
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Be highly engaged and visible during operations
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Pursue continuous improvement in all areas of the kitchen
Qualifications
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Strong leadership and communication skills
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Ability to lead in a fast-paced environment
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Strong understanding of food safety and kitchen operations
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Excellent organizational and problem-solving abilities
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Experience developing teams and operational systems
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Flexible schedule including mornings, evenings, weekends, and holidays as needed
Core Responsibilities
Back of House Leadership
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Serve as the primary leader for all Back of House operations
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Lead and support Kitchen Team Members, Trainers, and Shift Leaders
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Create a culture centered around accountability, urgency, teamwork, and consistency
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Maintain strong communication and alignment with Front of House leadership
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Lead by example through work ethic, professionalism, and operational excellence
Food Quality & Food Safety
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Ensure all food is prepared and served according to Chick-fil-A standards
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Maintain excellence in food safety, cleanliness, and kitchen organization
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Ensure proper product handling, rotation, holding times, and preparation procedures
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Conduct regular food safety and quality checks
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Hold the team accountable to all operational and safety standards
Scheduling & Staffing
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Create and manage the Back of House schedule based on business needs
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Ensure the kitchen is properly staffed for all dayparts
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Support hiring, onboarding, and retention of strong Back of House talent
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Build systems that maximize efficiency and labor productivity
Training & Development
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Oversee all Back of House training systems and implementation
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Track training progress and ensure all team members are properly certified
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Develop Trainers and Shift Leaders to strengthen the leadership pipeline
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Coach and develop future leaders within the kitchen
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Ensure consistency and accountability in training execution
CEM & Operational Excellence
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Help drive strong CEM performance through food accuracy, speed, and quality
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Identify and implement operational improvements
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Maintain excellence in kitchen systems, cleanliness, and shift execution
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Ensure operational procedures are consistently followed
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Support fast and efficient service during high-volume periods
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Starting at $20.00 / hour
Benefits:
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Flexible schedule
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Employee discount
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Other
Job Type: fulltime
Education: High school degree
Work location: On-site
