COUNTY OF BUCKS
JOB TITLE:
CYF Program Specialist II
JOB CODE:
0901
DEPARTMENT:
Children & Youth
UNION:
84
FLSA STATUS:
Non-Exempt
GRADE:
41
POSITION SUMMARY:
The Children and Youth Program Specialist II will perform professional work of an advanced and supervisory nature involving administration of six major Agency functions, that encompass program planning, analysis, evaluation, and monitoring.
The Program Specialist II will be responsible for assisting in the management of these six functions:
1) Agency Quality Assurance
2) Agency Contracts
3) Agency Case Record Maintenance and Compliance
4) Agency Licensure Inspection
5) Agency Training for Staff
6) Agency Public Education
The Program Specialist II can supervise Caseworkers, Clerk III, Social Workers and Computer Operator I, who handle various aspects and assignments of the above-mentioned management areas under the Program Specialist II.
Work is assigned by the C&Y Admin and reviewed through regular supervision conferences and annual performance evaluations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
QUALITY ASSURANCE
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Develop and manage a system to endure quality of service delivery from Agency staff to its clients.
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Develop and maintain means to evaluate effectiveness of Agency service delivery through outcome-based measures.
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Develop and maintain qualitative and quantitative method of evaluation for primary, in home and out of home services.
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Assess quality assurance system to monitor evidence-based practice of contractors to analyze outcomes for effectiveness and advisability of maintaining programs including instituting outcome base measurements with all of Bucks County's providers.
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Develops and conducts regular review of contracted in-home service provider cases and determines level of service per case.
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Recommends changes in contracted services.
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Identifies deficiencies in current service provision and explores alternative resources to improve program effectiveness.
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Educate staff on various evidence-based practice models.
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Prepare quarterly reports for C&Y Admin and Assistant C&Y Admin on status of Quality Assurance functions and recommends policy and procedural changes.
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Maintain compilation of laws, regulations, and bulletins and disseminate to appropriate staff, and institute an organized system to attain all such documents and to catalog them for accessibility.
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Participate in Human Resource interviewing process for potential new staff when needed
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Ensure staff compliance and understanding of Performance Evaluation Review process.
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Create agency practice and procedures manual.
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Update and keep current Agency practice and procedures manual.
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Collect data and compile information year-round in preparation for annual budget submissions.
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Prepare substantial portions of practice-related narratives for Needs-Based plan and Budget by using data regarding practice and program effectiveness based on evaluation of outcomes.
CONTRACTS
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Assist with preparation of Agency contracts for Commissioners' approval.
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Maintain system to submit annual contracts in timely manner to Commissioners after obtaining necessary information from contractors, including program descriptions and financial statements.
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Assists in the development of joint contacts between Children and Youth, Juvenile Probation, Mental Health/Developmental Programs and Bucks County Behavioral Health
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Insures contractor compliance with expectations, conditions and terms specified in negotiated contracts.
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Provide technical assistance to providers.
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Communicate year-round with providers to evaluate effectiveness including, holding semi-annual training/information meetings for all providers.
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Make site visits to providers to inspect facilities and procedures.
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Maintains ongoing record of service levels for providers assigned for review and program coordination.
CASE RECORD MAINTENANCE AND COMPLIANCE
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Conduct monthly record reviews to ensure compliance with state and federal requirements.
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Manages expunging of records according to regulatory guidelines
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Oversees clerical staff charged with the filing, clerical duties of filing, expunging, and responding to record-requests from staff.
LICENSURE INSPECTION
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Prepare, organize and coordinate each annual DPW/OCYF licensure/inspection and communicate with OCYF Regional Representatives and Agency managerial and supervisory staff to produce cases for review and to respond to questions from OCYF Inspection team.
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Address recommendation for improvement and changes from OCYF inspections.
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Make immediate response to any citations of non-compliance found during inspections.
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Assists with preparation and coordination of any other inspections or reviews that may occur, such as CFSR.
TRAINING
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Establish entire Agency training agenda according to needs evaluated through Quality Assurance procedures and to goals set by Agency mission and practice philosophy.
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Identify trainings for staff outside State sponsored program. Assess training needs through formalized survey process and informal feedback from staff.
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Research, contact, negotiate with, and fully coordinate new training experts nationwide to travel to Bucks County for several two-training conferences each year for entire practice and support staff.
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Oversee Agency compliance with Foundations training and ongoing certification for caseworkers.
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Supervise clerical staff that performs clerical functions of registering staff for CORE training, recording attendance, issuing certificates, and maintaining files.
PUBLIC EDUCATION
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Serve as agency community representative, providing information and education upon request and as necessary.
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Evaluate and responds to service complaints from clients and the community.
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Identifying positive press to highlight Agency programs and accomplishments by establishing connections with various media sources.
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Serves as Agency Liaison with its nonprofit fundraising organization, Bucks for Kids, processing and advocating for funding requests from staff.
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Supervise one or two staff in the roles of community education and point people for questions regarding function of Agency services within community.
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Performs other duties that may be assigned.
QUALIFICATIONS REQUIRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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One (1) year as a CYF Program Specialist I; or
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Three (3) years of professional level experience in the field of children, youth and families and a bachelor’s degree;
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Or any equivalent combination of experience and training.
