JOB DESCRIPTION
Position Title: Bingo Supervisor
Department: Bingo
Employment Classification: Non-Exempt
Position Summary/General Description:
A Bingo Supervisor assists with directs, administers and participates in the operation of all bingo operations ensuring bingo players have an exceptional gaming experience in accordance with applicable laws, regulations, policies and procedures.
Expectations:
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Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
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Act as a role model within and outside the casino.
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Maintain a positive and respectful attitude toward customers and co-workers.
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Consistently report to work on time prepared to perform duties of position.
Essential Duties & Responsibilities:
- Work directly with all bingo employees, supervising bingo sessions (e.g., ensure each session is adequately staffed with caller, cashier and lead, schedule bingo team members, monitor inventory of all bingo supplies and paper).
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Ensure bingo team members are trained and developed in Bingo operations.
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Assist the Bingo Manger in writing profitable bingo programs, planning and organizing the monthly calendar of events, and explaining programs to customers and employees.
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Spend 90% of time on the floor interacting with players.
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Approve all prize payouts in excess of $1199.
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Strictly adhere to and ensure employees adhere to Bingo Department Policy and procedures and the Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
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Observe and supervise all Bingo sessions.
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Speak clearly.
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Address difficult circumstances that arise on the gaming floor in a constructive, professional, and business-like manner; satisfy miscellaneous guest complaints, balancing the interest of the customer, employee and company. Refer to the appropriate supervisor when necessary.
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Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
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Actively participate in LDC’s Management Capacity Program (MCP).
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Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests) and exercise initiative, tact and courtesy when handling problems.
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Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
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Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
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At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
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Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
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Perform additional duties and responsibilities as necessary or assigned.
Education & Experience:
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High School Diploma or GED preferred.
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0-1 year relevant experience and demonstrated ability to lead.
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Cash handling experience.
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Must be a minimum of 21 years of age.
Licensing & Certification:
Computer Equipment, Software, Machinery:
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Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
Essential Physical Requirements:
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Requires the ability to balance/ climb, bend over, crouch/stoop, hear, kneel, reach overhead, sit, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time.
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Requires the ability to push/pull, carry, lift and slide/transfer 1-25 lbs. 51-100% of the time.
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Requires the ability to push/pull, carry, lift and slide/transfer 25-50 lbs. 25-50% of the time.
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Requires the ability to push/pull, carry, lift and slide/transfer 50+ lbs. 1-24% of the time.
Essential Mental Demands:
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Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.
Supervisory Responsibilities:
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Hire, promote, train, discipline, schedule apportion work among employees, direct (determine work techniques, equipment and materials), appraise productivity, terminate and measure performance.
Work Environment (inside/outside):
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The job is performed indoors with exposure to loud noises, confined areas and smoke.
Other Requirements:
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Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
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Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
Varies
