Join a Growing Family-Owned Manufacturing Company
CW Crates and Pallets is a well-established custom wood and foam packaging manufacturer serving customers throughout Greater Spokane and North Idaho. We design and manufacture custom pallets, shipping crates, industrial packaging, and lumber products for a wide variety of industries.
We are looking for an organized, dependable, and proactive Operations Coordinator to become an important part of our management team. This is much more than a receptionist or administrative assistant position. You'll work closely with company leadership, support multiple departments, solve problems, and help keep our business running efficiently.
If you enjoy variety, learning new things, and taking ownership of your work, we'd love to meet you.
What You'll Do
Responsibilities include:
- Answer incoming phone calls professionally and direct inquiries appropriately
- Welcome customers, vendors, and visitors
- Enter and process customer sales orders accurately
- Provide sales support to our sales and operations teams
- Review customer product pricing and update costs according to established company guidelines
- Assist customers with order status and product questions
- Coordinate with production, purchasing, accounting, and shipping departments
- Process new employee paperwork and assist with onboarding
- Maintain customer records and other company databases
- Prepare reports, spreadsheets, and other administrative documents
- Assist management with special projects
- Help improve office systems and procedures
- Perform a variety of office and administrative functions that support the daily operation of the company
What We're Looking For
The ideal candidate is:
- Friendly, professional, and customer-focused
- Highly organized and detail-oriented
- Comfortable working independently with minimal supervision
- A strong communicator both verbally and in writing
- A critical thinker who enjoys solving problems
- Able to prioritize multiple tasks in a fast-paced environment
- Proficient with Microsoft Office (Excel, Outlook, and Word)
- Comfortable learning new software systems
- Positive, dependable, and eager to contribute to a team
Experience in manufacturing, construction, logistics, distribution, or office operations is helpful but not required.
Qualifications
- High school diploma or equivalent required
- 3+ years of office administration, customer service, operations support, or similar experience preferred
- Strong computer and organizational skills
- Must be comfortable using everyday business and manufacturing math, including fractions, measurements, multiplication, division, percentages, and calculating quantities and costs accurately.
- Excellent attention to detail
- Ability to maintain confidentiality and professionalism
Why Join CW Crates and Pallets?
We're a growing, family-owned company where every employee has an opportunity to make a meaningful impact. We value initiative, integrity, teamwork, and continuous improvement. This position offers the opportunity to learn many aspects of the business and grow professionally over time.
We're looking for someone who wants more than just a job—we're looking for someone who wants to build a long-term career with our company.
If you're dependable, enjoy helping people, and like finding better ways to get things done, we'd love to hear from you.
Apply today and tell us why you'd be a great addition to our team.
Pay: $56,000.00 - $62,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Retirement plan
Work Location: In person
