Company Description
Job Description
The Presentation Manager is responsible for designing, executing, and scaling VIP bottle presentation experiences across Wynn Nightlife venues. This role ensures a consistent, high-end guest experience that drives revenue through precision, personalization, and operational excellence.
Core Responsibilities
VIP Experience & Execution
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Own end-to-end execution of VIP bottle presentations across all venues
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Deliver structured, tier-based presentation experiences aligned with spend levels
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Coordinate real-time execution including music, lighting, and staff choreography
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Ensure seamless service flow, including timely first pours and VIP-first service standards
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Maintain a clean, elevated, and non-intrusive presentation style aligned with luxury positioning
Program Development & Standardization
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Build and implement a Wynn Nightlife presentation playbook across venues
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Create and manage tiered presentation packages based on spend ($1K–$25K+)
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Establish consistency in delivery while allowing for venue-specific identity (XS, EBC, etc.)
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Integrate personalization strategies based on guest profiles
Team Leadership & Training
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Train and manage presentation teams including servers, hosts, and support staff
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Develop structured training programs focused on timing, precision, and guest interaction
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Conduct pre-shift alignments to ensure team readiness
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Hold teams accountable to presentation standards and performance expectations
Operational & On-Floor Leadership
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Oversee execution during peak nightlife hours
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Coordinate cross-functional teams in real time
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Troubleshoot service or execution issues immediately
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Maintain presence during high-value guest activations and major events
Revenue & Experience Optimization
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Drive revenue through elevated VIP experiences
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Identify upsell opportunities through upgraded presentation tiers
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Track performance metrics and guest feedback
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Continuously refine presentation strategies
Qualifications
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3–5+ years in nightlife, hospitality, or luxury service
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Strong understanding of VIP service and bottle service operations
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Experience managing teams in high-volume environments
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Detail-oriented with focus on execution and guest experience
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Ability to work late-night and fast-paced environments
Key Competencies
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Execution under pressure
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Attention to detail
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Team leadership
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Guest experience focus
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Operational discipline
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
