Veterinary Receptionist
Are you a compassionate, organized, and customer-service-oriented individual who loves animals? Sunderland Animal Hospital is looking for a dedicated Veterinary Receptionist to join our team!
About Us
Sunderland Animal Hospital is a privately owned small-animal veterinary practice committed to providing high-quality medical care and exceptional client service. We value teamwork, professionalism, compassion, and creating a positive work environment for both our staff and clients.
Position Overview
As the first and last point of contact for our clients, the Receptionist plays a key role in creating a welcoming and positive experience for pets and their owners. This position requires excellent communication skills, attention to detail, the ability to multitask in a fast-paced environment, and a compassionate attitude toward clients and patients alike.
Responsibilities
- Greet clients and pets warmly by name and assist with check-in/check-out procedures
- Answer multi-line phones, emails, and client inquiries professionally
- Schedule appointments and manage the hospital calendar
- Process payments and explain invoices and hospital financial policies
- Maintain accurate patient and client records in the computer system
- Support veterinarians and technicians with daily administrative needs
- Maintain a clean, organized reception and waiting area
- Assist with client education materials, reminders, and follow-up appointments
- Foster positive relationships with clients and team members
Qualifications
- High school diploma or equivalent
- Previous customer service experience required
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Dependable, punctual, and detail-oriented
- Comfortable working in a fast-paced environment
- Compassionate and professional attitude
- Veterinary experience or knowledge of veterinary terminology preferred
If you’re passionate about helping people and their animals and enjoy working in a dynamic, client-focused environment, we’d love to hear from you!
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Continuing education credits
- Employee discount
- Paid time off
- Uniform allowance
Work Location: In person
