PARTS & SERVICE ADVISOR
ABOUT THE ROLE
As a part of the America’s team, SANY is looking to recruit and experienced Parts & Service Advisor that serves as the primary point of contact between customers and the dealership’s service and parts departments. This role is responsible for assisting customers with parts inquiries, scheduling service work, preparing repair estimates, coordinating with technicians, and ensuring a high level of customer satisfaction. The ideal candidate will have strong product knowledge, excellent communication skills, and the ability to deliver outstanding customer service in a fast-paced environment.
With deep investment and backing from SANY Group, the Americas business continues to grow rapidly, and this role is critical to delivering competitive, customer-focused products that support long-term market expansion.
With current revenues over $500 million, SANY America continues to make strong progress and significant investments in the Americas market; the organization is now pursuing an aggressive growth strategy and is looking to move quickly beyond this initial platform and increase market share.
KEY RESPONSIBILITIES
Customer Service & Communication
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Greet customers in person and over the phone, listen to their needs, and provide professional guidance on parts and service options.
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Advise customers on required maintenance, recommended services, and available parts.
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Provide accurate cost estimates, timelines, and updates throughout the service process.
Parts Department Support
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Assist customers and technicians in identifying and sourcing correct parts.
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Process parts orders, returns, and warranty claims accurately and efficiently.
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Maintain up-to-date knowledge of inventory, parts availability, and supplier options.
Service Department Coordination
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Schedule service appointments and coordinate workflow with technicians.
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Create and maintain repair orders, ensuring accurate documentation of customer concerns, technician findings, and completed work.
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Monitor job progress, follow up on delays, and keep customers informed.
Sales & Business Growth
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Promote dealership service packages, seasonal promotions, and value-added products.
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Support upselling of parts and accessories that improve equipment performance and longevity.
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Build long-term relationships with customers to encourage repeat business.
REQUIRED QUALIFICATIONS
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Previous experience in parts, service, or customer support roles (equipment, automotive, agriculture, or related industry preferred).
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High school diploma or GED equivalent required.
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Knowledge of mechanical and technical equipment (construction, agricultural, or related machinery a strong asset).
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Strong communication, problem-solving, and organizational skills.
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Strong computer skills; dealership management systems, inventory software, and Microsoft Office Suite.
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Ability to multitask in a fast-paced, customer-focused environment.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
TRAVEL REQUIREMENTS
COMPENSATION & BENEFITS
Compensation will be competitive and commensurate with experience. It will include a base salary and an annual performance bonus.
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Medical, dental, and vision
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Paid Time Off
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401(k) savings plans
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Health Savings Account (HSA)
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Flexible Spending Accounts (FSAs)
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Company paid STD and LTD benefits
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Life Insurance
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Employee Assistance Program (EAP)
EQUAL OPPORTUNITY STATEMENT
SANY America is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.
DRUG AND ALCOHOL FREE WORKPLACE NOTICE
SANY America is an equal opportunity employer and maintains a drug and alcohol-free workplace consistent with applicable federal, state, and local laws. Applicants may be required to complete pre-employment screenings, including drug and/or alcohol testing, as a condition of employment where permitted by applicable law. Testing requirements, employment practices, and workplace policies may vary based on work location, position responsibilities, business necessity, workplace safety considerations, customer requirements, contractual obligations, and applicable regulatory standards.
SANY America complies with applicable federal, state, and local laws relating to marijuana/cannabis use, including applicable medical and recreational marijuana laws where permitted. However, applicants and employees are prohibited from being impaired or under the influence of alcohol, illegal drugs, or other prohibited substances while working, operating Company vehicles or equipment, performing safety sensitive duties, conducting Company business, or while on Company property, consistent with applicable law.
Certain positions may be designated as safety sensitive or subject to additional regulatory, customer, contractual, operational, or workplace safety requirements and may require participation in pre employment, random, reasonable suspicion, post-accident, return to duty, follow up, or other drug and/or alcohol testing programs in accordance with applicable federal, state, and local laws.
