About Ace Retail Group
Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas.
With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values:
Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork
The Department Specialist Stihl Repair Technician will have a working knowledge of Stihl products, strong mechanical aptitude, equipment repair experience, small engine repair experience, experience sharpening equipment, and will maintain proper in-stock levels of merchandise used to complete repair and maintenance of equipment to be repaired.
The Department Specialist Stihl Repair Technician is expected to continuously increase product knowledge of ACE best branded outdoor power equipment, tools, hardware, services offered, and all areas of the store to enhance the customer experience. The Department Specialist Stihl Repair Technician will also assist in ordering product, building product for display, maintaining clean and orderly merchandise presentation, and overall store cleanliness.
Essential Duties and Responsibilities
Customer Service
- Project a positive representation of Westlake Ace Hardware.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Project a friendly, outgoing demeanor; work well with customers as well as associates.
- Ensure all pages and calls are answered promptly, courteously and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess good product knowledge and knowledge of store layout and location of products.
- Responsible for maintaining inventory levels in assigned department(s)
- Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
- Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).
- Responsible for maintenance of back stock levels in assigned department(s).
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).
- Assist with overall maintenance of the store.
- Ensure signage is current in assigned department(s).
- Operate forklift with proper training.
- Communicate any Store Support Center issue to General Manager for follow up.
- Participate in store meetings.
- Communicate any merchandising, cost control or sales ideas to General Manager.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others
- WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
- EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
- LOVE – Love the people, love the work and love the results.
- INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
- GRATITUDE – We recognize that we are blessed to be in the business of serving others.
- HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
- TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.
Minimum Skills, Requirements and Qualifications
- High School or GED equivalent.
- Small engine repair experience preferred.
- Standing, walking, lifting (up to 25lbs) and climbing.
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tools provided
- Vision insurance
Work Location: In person
