Join our dynamic team as a Guest Experience Lead and become the heartbeat of our vibrant hospitality environment! In this energetic role, you will be the face of exceptional service, guiding guests through memorable experiences with enthusiasm and professionalism. Your culinary background, combined with your passion for customer satisfaction, will help create a welcoming atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to develop leadership skills while working in a fast-paced, food-focused setting where every day is a chance to make a positive impact.
Responsibilities
- Lead and motivate team members to deliver outstanding guest service, ensuring each visitor feels valued and appreciated
- Oversee daily food preparation activities, maintaining high standards of quality, safety, and sanitation in accordance with food industry regulations
- Manage POS (Point of Sale) systems such as Aloha POS and Micros POS to process transactions accurately and efficiently
- Assist with food handling, serving, bussing tables, and supporting kitchen operations to ensure smooth service flow
- Drive sales through upselling techniques and suggestive selling to enhance guest experience and increase revenue
- Ensure compliance with food safety standards and sanitation protocols throughout all food service activities
- Handle cash transactions with accuracy, including cash handling and cashiering responsibilities, while maintaining a positive attitude
Skills
- Proven experience in food preparation, food service, or restaurant environments, preferably within quick service or fast-food settings
- Strong culinary experience with knowledge of food handling, sanitation, and safety procedures
- Excellent time management skills to prioritize tasks in a fast-paced environment
- Demonstrated ability in sales and upselling techniques to enhance guest satisfaction and business growth
- Exceptional customer service skills with a friendly, energetic demeanor that fosters guest loyalty
- Basic math skills for cash handling, retail math understanding, and accurate order processing
Join us as a Guest Experience Lead and be part of an energetic team dedicated to creating memorable moments for every guest! Your enthusiasm, culinary expertise, and commitment to excellence will help shape an inviting environment where guests feel at home.
Pay: $18.50 - $20.50 per hour
Benefits:
Work Location: In person
