The Supportive Housing Case Manager provides comprehensive support to individuals applying for and/or receiving housing subsidies, including but not limited to RAP, Next Steps, HUD, Pilot Programs, and SHP. This role supports individuals throughout the housing application, eligibility determination, housing search, placement, and stabilization process with the overarching goal of ending homelessness and preventing returns to homelessness.
The Case Manager delivers person-centered, trauma-informed services while collaborating with landlords, service providers, and community partners across the Valley and Shoreline regions.
Monday through Friday, 8:30 AM – 4:30 PM
Assist individuals with applications and eligibility determinations for supportive housing programs funded by HUD, DMHAS, DOH, and other sources
Support applicants in obtaining required documentation and identification
Determine basic eligibility in accordance with HUD, DOH, and Coordinated Access Network policies
Support housing search and placement, including development of individualized housing search strategies
Negotiate with landlords and realtors and advocate on behalf of program participants
Maintain regular contact with participants through home visits, office visits, phone calls, and case coordination
Support participants in maintaining lease compliance, program guidelines, and individualized service plans
Complete housing inspections, reassessments, acuity indexes every six months
Conduct annual reassessments including HQS inspections, rent reasonableness, recertifications, eligibility reviews, and required releases
Maintain accurate, timely, and compliant client documentation
Supply data and reports as required to meet program and funding requirements
Ensure compliance with regulatory and accrediting bodies (DMHAS, CARF, HUD, DOH)
Develop and review person-centered service plans every six months
Observe, document, and evaluate progress toward goals
Provide outreach, crisis intervention, and safety planning as needed
Facilitate individual and group classes
Deliver health and wellness education and referrals
Provide education, consultation, and support to families and community members
Encourage self-advocacy, employment, education, and use of natural supports
Provide at least 60% face-to-face direct service delivery
Attend internal and external meetings related to housing and homelessness
Collaborate with area providers on trainings and informational sessions
Communicate effectively with providers as permitted by client releases
Attend trainings, workshops, and professional development as required.
We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status.
Bachelor's degree and a minimum of 2 years human services experience.
Experience working with homeless population preferred.
Excellent time management skills.
Ability to work with diverse populations.
Highly motivated, creative with excellent interpersonal skills.
Ability to work with a team and independently.
Must have working knowledge of computer applications, and if applicable ability to navigate through electronic health record
Must have and maintain a valid CT driver's license if relocated to CT as a state resident more than 30 days ago. Must maintain an acceptable driving record and be insurable at a reasonable rate under the Organizations auto insurance plan.
