Description:
Passionate about the outdoors and seeking career growth in Colorado's stunning mountains? Join us at Devil’s Thumb Ranch Resort & Spa, where our award-winning Ranch Creek Spa offers a serene mountain escape nestled in the heart of the Colorado Rockies. With affordable shared housing and access to year-round outdoor recreation—skiing, hiking, and more—this is your chance to build a rewarding hospitality career in one of Colorado’s most stunning settings.
Principle Purpose of Job
Devil's Thumb Ranch Resort & Spa is seeking a warm, detail-oriented Spa Concierge to be the face of the spa and help create exceptional guest experiences. This role is ideal for someone who is friendly, organized, and service-driven, with a passion for wellness and hospitality. From greeting guests to maintaining inviting, orderly spaces, you’ll ensure every visit to Ranch Creek Spa is seamless and memorable.
Essential Duties and Responsibilities:
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Warmly welcome guests, provide orientation to spa facilities, and guide them through their visit.
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Schedule spa appointments via phone, email, and in person with accuracy and efficiency.
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Maintain a clean, organized, and tranquil spa environment including locker rooms, lounge areas, and boutique displays.
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Assist guests with food and beverage orders from the spa menu and serve refreshments throughout their experience.
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Offer recommendations and assistance in the spa boutique; restock products and support inventory management.
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Maintain strong knowledge of spa treatments, promotions, and seasonal offerings (training provided).
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Complete daily opening and closing duties, securing all supplies and ensuring readiness for the next day.
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Communicate clearly and effectively with spa therapists, team members, and other departments to support smooth operations.
Requirements:
Qualifications:
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Outstanding customer service skills with a friendly and professional demeanor.
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Ability to anticipate guest needs and go above and beyond to create a positive experience.
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Strong communication and organizational skills in a fast-paced environment.
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Fluent in English, both written and verbal.
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Willingness to learn spa-specific systems and product knowledge.
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Must be able to stand, walk, or sit for extended periods and lift up to 25 pounds or more.
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Team-oriented mindset with a commitment to cleanliness, safety, and professional conduct.
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Previous hospitality or spa experience is a plus, but not required—training provided.
