Job Description
Position Title: Customer Service Representative
Department: Savings
☐ Temporary ☒ Full-Time ☐ Part-Time
☒ Non-Exempt ☐ Exempt
Position Summary
The Customer Service Representative is responsible for delivering superior service to the customers at all times in both the new accounts and all other services provided. Present a positive, efficient and professional front line atmosphere. Leave the customer with the feeling they are our number one priority. Treat all internal and external customers with respect and courtesy.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Actively educating and informing customers on all products and actively cross-servicing all products/services.
- Assisting customer(s) with account inquiries in a timely and accurate manner and performing all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures
- Remaining knowledgeable and proficient in the account opening process for all deposit accounts including but not limited to savings, checking, money market, and cd accounts; having proficiency in identification and new account screening methods and being able to fully explain regulatory requirements on all accounts and services
- Remaining knowledgeable and proficient in Certificate of Deposit (CDs) and Individual Retirement Accounts (IRAs) including opening, renewing and closing, and accurately calculating withdrawal penalties and dividend payments as appropriate
- Assisting customers with transaction requests and providing backup support to the teller line when necessary
- Assisting with the reconciliation of all branch negotiables including but not limited to money orders, official/cashier’s checks, etc.
- Maintaining usage proficiency on all customer -related third party systems and software including the maintenance of customer records (systems include, but are not limited to, customer check ordering, ATM/Debit card ordering and maintenance, account and identity verification, etc.)
- Having excellent verbal and written communication with department supervisors, co-workers, and customers
- Accurately and efficiently completing all customer or account related forms and forwarding to appropriate department for action and/or filing
- Possessing complete and accurate knowledge of all products, services, policies, and procedures
- Being available to travel to both branch locations for back-up as requested by management, as well as working on Saturdays when needed
- Assisting with the opening/closing of the branch office as necessary
- Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High school diploma or equivalent
- 3 or more years sales and/or other retail customer service experience
- A focus on serving the customer, gaining the customers respect and trust, and always acting with the customer in mind
- Analytical ability to quickly assess customer ’s financial needs and offer solutions with excellent product and cross serving skills
- The ability to type accurately; proficient in use of 10-key and other office equipment; intermediate computer skills including experience with Microsoft Office products, including but not limited to Word, Excel, and Outlook; ability to learn and use PC hardware and software
- Proficient in English grammar and spelling with excellent oral and written communications
- Willingness to attend training seminars and meetings outside normal working hours
- Must have a proactive and positive attitude toward customers, supervisors, co-workers, and the Association.
- Notary Public Certification Preferred
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Geddes Federal Savings and Loan Association is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
- Banking: 3 years (Preferred)
Work Location: In person
