Collision Leaders is a growing, people-first auto body collision repair organization with 13+ locations across Missouri and Kansas. Our mission is to deliver exceptional repair quality, build trusted relationships within our communities, and create an environment where employees can thrive. As we continue to grow, we're looking for strong leaders who are passionate about developing people and driving operational excellence.
Position Summary
The Regional Director of Operations is responsible for leading the day-to-day operations of 5–8 collision repair locations. This field-based leadership role partners closely with General Managers to improve operational performance, develop high-performing teams, and ensure every location consistently delivers outstanding customer service, repair quality, and financial results.
This position reports directly to the Head of Operations and plays a key role in supporting the continued growth of Collision Leaders.
ResponsibilitiesOperational Leadership
- Visit assigned locations regularly to provide leadership, coaching, and operational support.
- Partner with General Managers to improve shop performance, repair quality, cycle time, productivity, and customer satisfaction.
- Identify operational challenges and implement practical solutions.
- Ensure company policies, safety standards, and regulatory requirements are consistently followed.
- Monitor and improve key performance indicators (KPIs).
Leadership & Team Development
- Coach and mentor General Managers through regular one-on-one meetings and performance development.
- Build a culture focused on accountability, teamwork, continuous improvement, and employee engagement.
- Partner with Human Resources on recruiting, onboarding, succession planning, and employee retention.
- Address employee performance concerns while recognizing and celebrating team successes.
Financial Performance
- Share responsibility for regional P&L performance.
- Analyze financial reports and performance metrics to identify opportunities for improvement.
- Drive profitability through labor efficiency, parts management, production performance, and operational consistency.
- Provide regular business updates and operational reports to executive leadership.
Growth & Standardization
- Lead the implementation of company-wide processes and operational initiatives.
- Share best practices across multiple locations.
- Support the successful integration of newly acquired collision repair facilities.
- Help build scalable systems that support future company growth.
QualificationsRequired
- Minimum of 5 years of leadership experience in the auto body collision repair industry.
- Experience managing multiple locations or leading multiple teams.
- Strong knowledge of collision repair operations, estimating, production, and repair workflows.
- Demonstrated ability to coach and develop managers.
- Experience using operational KPIs to improve business performance.
- Excellent communication, leadership, and problem-solving skills.
- Valid driver's license with the ability to travel throughout the assigned region.
Preferred
- Experience with CCC ONE, Mitchell, or similar collision management software.
- Experience working within a multi-location or private equity-backed organization.
Travel
- This is a field-based position requiring approximately 70–80% travel throughout the assigned region.
- Occasional overnight travel and attendance at leadership meetings may be required.
Benefits
- Competitive salary based on experience
- Performance-based bonus program
- Vehicle allowance
- Medical, Dental, and Vision Insurance
- Company-paid Life Insurance
- Company-paid Long-Term Disability
- Paid Time Off and Paid Holidays
- 401(k) with Company Match
- Opportunities for professional growth and advancement
Why Join Collision Leaders?
At Collision Leaders, we believe our people are our greatest asset. We invest in leadership development, value collaboration, and empower our leaders to make a real impact. If you're looking for an opportunity to help shape the future of a growing organization while developing high-performing teams, we'd love to hear from you.
Pay: $100,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Vision insurance
Work Location: In person
