Assistant General Manager, Pet Resorts, National Veterinary Associates (NVA)
Do you love working with pets, leading people, and helping teams succeed? Are you energized by building a great culture, driving results, and growing your career in operations leadership?
Pet Resorts is looking for a passionate Assistant General Manager to help lead a high-performing team and support day-to-day operations. This is a hands-on leadership role where you’ll partner closely with the General Manager to run day-to-day operations, develop team members, and deliver outstanding care and service to pets and their people.
If you’re excited about coaching others, solving problems, and being part of a fast-growing organization in the pet care industry, we’d love to meet you.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
About the Role
As an Assistant General Manager, you are a key leader in the resort. You’ll support the General Manager in:
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Running smooth daily operations
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Developing and coaching Shift Leads and Team Members Driving sales, memberships, and service growth Managing labor, expenses, and operational standards
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Creating a positive, engaging workplace culture
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You and the GM operate as true partners, with a shared plan for how the resort succeeds.
What You’ll Do Leadership & Culture
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Lead by example and model NVA values and leadership competencies
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Coach, train, and develop Shift Leads and Team Members
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Recognize great performance and address issues promptly and fairly
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Help build a culture where people feel supported, challenged, and proud to work
Operations & Guest Experience
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Ensure excellent pet care, cleanliness, safety, and facility standards
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Lead 1–2 shifts per week as Manager on Duty
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Ensure proper staffing and smooth shift execution
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Resolve customer concerns with empathy and professionalism
Sales & Business Performance
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Support execution of sales and marketing initiatives
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Help drive memberships, multi-service usage, and local lead generation
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Review KPIs (sales, labor, expenses, guest satisfaction) and take action
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Assist with budgeting, scheduling, and expense management
Team & Talent
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Participate in recruiting, hiring, onboarding, and training
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Ensure team members complete required training and certifications
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Build a pipeline of future leaders
What We’re Looking For
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Passion for pets and customer service
- 2–4 years of customer service experience (leadership experience a plus)
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Hospitality, retail, restaurant, or veterinary experience preferred
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Strong communication and people leadership skills
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Comfortable in both front-of-house and back-of-house environments
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Willingness to work evenings, weekends, and up to 45–50 hours per week
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High school diploma or equivalent (college coursework or degree a plus)
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Valid driver’s license and reliable transportation
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Bilingual skills are a plus!
Why You’ll Love Working Here
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Competitive salary
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Medical, Dental, Vision 401(k) with employer match
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HSA & FSA options
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Short-term & long-term disability
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Accident, hospital indemnity, and critical illness plans
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Career growth within a rapidly expanding company
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A workplace where pets are part of the family
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
At Pooch Hotel, we're so much more than a dog kennel. We love looking after your four-legged family member. We also offer doggie daycare, training, and a dog grooming salon, so your pet's entire experience is like a luxury vacation at a resort.
Pay: $50000.00 - $52000.00 / year
Pay:
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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401(k)
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401(k) matching
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Employee discount
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Paid training
Job Type: fulltime
Schedule:
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Monday to Friday
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Weekend availability
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Holidays
Education: High school degree
Work location: On-site
