Job Summary
The Housekeeping Manager is a working managers position that must maintain a presence on the floor to ensure that public and service areas at Cobb Energy Performing Arts Centre are properly maintained and cleaned in accordance with appropriate health and safety standards, and that all areas present the best image possible of Cobb Energy Performing Arts Centre position reports to the Director of Facility Services.
Select and train a qualified staff:
a. Interview and select candidates from available applicants
b. Provide training and orientation for new employees; recommend additional training activities
c. Regularly review and evaluate the performance of employees
d. Manage relationships with temporary service agencies, schedule as needed, train, and supervisor temporary workers
e. Works with employees to establish personal and departmental goals
f. Provide guidance, direction and counseling for staff.
g. Manage MSDS program and provide training on the safe use and operation of equipment, chemicals, and other job-related tools and resources
h. Ensure Housekeeping staff has completed all POST orders including all carts restocked for the next shift.
i. Ensure staff is in proper uniform.
j. Coordinate scheduling needs with CEPAC for show support as needed.
2. Perform the planning and develop the strategies to manage and accomplish cleaning activities.
a. Attend meetings to determine department and/or customer needs
b. Schedule staff to insure timely completion of work projects
c. Monitor payroll costs to insure adherence to labor budgets
d. Coordinate with other departments to meet customer event requests.
e. Provide direction and leadership to supervisors.
3. Implement cleaning and housekeeping strategies that will achieve overall success and accomplish the desired quality performance standards for both public and service areas of Cobb Galleria Centre and Galleria Specialty Mall. Keep updated on new techniques and products to improve cleaning services and recommend enhancements and improvements to our service delivery.
4. Maintain equipment in working order and coordinate preventive maintenance programs and repairs.
5. Participate in regular supply and equipment inventories, as well as cleaning and paper supplies. Coordinate the ordering of supplies, equipment and repairs with the Executive Administrative Assistant.
6. Conduct Room Ready and Building Ready Inspection Reports and correct as needed.
7. Provide hands-on supervision and fill-in POST position as needed
8. Establish and administer controls to guard against theft and waste.
9. Exhibit leadership in accomplishing responsibilities. Take responsibility for accomplishing goals.
10. Anticipate and respond to problems; organize time, priorities and schedules to accomplish projects and tasks in a timely manner.
11. Make sound decisions based on the gathering and analysis of information.
12. Deliver high quality customer service:
a. Respond to client and staff requests for assistance, additional equipment, room refreshes.
b. Use correct radio etiquette to respond to requests and radio calls in a timely and professional manner.
c. Use radio ear-pieces to insure control of radio communication and client satisfaction
d. Assist co-workers with completion of duties to insure client satisfaction.
e. Assist visitors, clients, vendors, and others with directions and information about the facility.
f. When possible, escort guests to desired locations.
g. Meet and exceed customer expectations by delivering superior quality service and teamwork.
13. Safety and Security:
a. Observe and practice safe working techniques.
b. Understand and demonstrate the correct use, storage, and labeling of cleaning agents.
c. Correct or report safety hazards.
d. Understand and acknowledges best practices for building evacuation and emergency situations.
e. Assist with building evacuation when necessary.
f. Knowledgeable of policies regarding safe working procedures and conditions on the premises of and will be responsible for practicing such procedures.
14. Maintain a clean, orderly work place.
a. Understand and follow guidelines for protecting our property, and utilizing safe and careful work practices
b. Maintain a clean, orderly personal work space, equipment, and appearance
c. Follow company uniform, dress code, and grooming guidelines to present a neat, clean appearance
d. Assist with cleaning of common areas including interior and exterior spaces, break-rooms, storerooms, offices, etc.
15. Demonstrate respect.
a. Exhibit a professional demeanor at all times, to everyone
b. Utilize professional communication skills-verbal, and written to interact with others
c. Meet privately with management to resolve differences, discrepancies or conflicts
d. Maintain a cordial and professional working relationship with co-workers
e. When possible, assist co-workers with execution of tasks to insure the success of all events and activities.
16. Physical requirements:
a. Lift moderate amounts of weight up to 50 lbs.
b. Ability to tolerate moderate contact with cleaning agents.
c. Extensive walking, stooping, bending, kneeling and reaching to perform routine duties throughout the
facility and facility grounds.
d. Able to walk and stand for up to eight (8) hours.
e. Read and speak English in order to interpret written instructions and respond to guest requests.
section Classification:
17. Maintain equipment by following established procedures.
a. Follow company procedures to acquire and return equipment, two-way radios, keys, cart supplies, etc. Assume full responsibility for company property in your possession.
b. Ensure that all storage rooms are kept clean and orderly
c. Notify management of equipment and facilities in need of repair or replacement, or supplies requiring replenishment.
18. Reporting requirements:
a. Submit shift reports as assigned to maintain internal harmony.
b. Report to Public Safety all incidents of building, equipment or facility damage
c. Report all events involving suspicious activity, illness or injury, involving employees, guests, vendors,
contractors, or others in our facility.
d. Report all safety issues, broken, damaged or mal-functioning equipment or facility damage
e. Complete and submit required payroll information, leave requests, and related documentation in a timely
manner.
19. Attend and participate in required meetings and training to work toward enhanced job performance and
understanding.
20. At all times, project a positive image to employees, guests, vendors and others. Display a positive outlook and
pleasant manner with all subordinates, peers, and clients.
21. Position requires irregular work schedules and the performance of work assignments, which may not be directly
related to job specifications. Attendance is consistent and tardiness is avoided. Position works evening hours and stays on property until staff leave.
22. Demonstrate flexibility in dealing effectively with unscheduled events/changed priorities/incomplete
information.
23. Adjust priorities and respond with a sense of urgency to matters of importance. Keep management
promptly and fully informed of any situation that requires immediate management attention.
24. Maintain positive working relationships with customers, service contractors, suppliers, and companies and firms
doing business with Cobb-Marietta Coliseum and Exhibit Hall Authority, to promote coordinated services to
clients. At all times, present a positive image of the Authority and its component divisions.
25. Support the mission, vision and objectives of the Cobb-Marietta Coliseum and Exhibit Hall Authority and its
component divisions, and follow company policies and procedures. Support and implement management
decisions.
26. Act as a team player, working with other departments to realize shared goals and objectives that will achieve
“One Team, One Company”.
27. Perform all duties and responsibilities in a timely and efficient manner in accordance with established company
policies and procedures to achieve the overall objectives of this position.
28. Such other duties, functions and special projects and responsibilities as assigned.
1. Minimum of 5 years’ experience in housekeeping or stewarding work.
2. A proven track record in leading and managing a diverse group of employees to attain high quality standards.
3. Minimum high school diploma. Some college preferred.
4. Polished communication skills, both written and oral.
5. Proficient in Microsoft Word, Excel, and Outlook
6. Professional appearance and demeanor.
7. Technical knowledge in operation of cleaning equipment and machines, and in the processes, products and procedures that will produce superior cleanliness.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
