This position plays a key role in delivering accurate, efficient support to our clients. An equally important aspect of the position is ensuring timeliness and accuracy in account-level billing, and related system processes. This position is ideal for professionals with strong customer service and analytical skills, who are eager to learn, and ready to build a career in customer support within the deregulated energy sector. In this position, you will gain hands-on experience in managing daily exceptions and serve as the primary support contact for client inquiries. Excellent communication skills and a customer-first mindset are key.
Essential Functions
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Analyze and resolve daily billing exceptions to ensure accurate and timely billing of accounts and adherence to defined audit controls
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Review system data to identify discrepancies, escalating issues when needed, with guidance from leadership
- Research and respond to client inquiries related to all facets of the billing system, and associated systems, providing clients with clear and timely resolutions
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Communicate with trading partners on behalf of clients to resolve billing-related inquiries or discrepancies
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Collaborate with internal teams to address client needs
- Communicate updates to clients regarding system changes, enhancements, or maintenance activities to ensure transparency and client confidence
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Support peers and participate in team learning activities to build proficiency in the billing application
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Perform other related duties as assigned
