The Patient Care Coordinator is responsible for managing the day-to-day coordination of caregiver schedules and ensuring all client cases are properly staffed and maintained. This role operates at the center of operations, balancing client needs, caregiver availability, and service continuity in a fast-paced home care environment. The Coordinator owns case coverage, communication, and problem resolution, ensuring no gaps in care. This position plays a critical role in client satisfaction, caregiver retention, and the overall stability of a new and expanding office.
Conduct new client welcome calls and assist with onboarding and service setup
Manage and maintain active client cases, ensuring all shifts are fully staffed and covered
Monitor authorizations, schedules, and service hours to ensure compliance with
approved care plans
Track and resolve missed visits, EVV exceptions in LTSS, and scheduling
discrepancies in a timely manner
Assist with incident reporting, hospitalization updates, and other compliance-
related documentation
Participate in on-call rotation and provide after-hours coordination support when
required
Match caregivers to client needs based on availability, location, and skill set
Monitor open cases and take immediate action to fill unstaffed or last - minute coverage needs
Maintain accurate scheduling records and updates in internal systems
Respond to client concerns and escalate issues when necessary
Track and follow up on attendance, reliability, and caregiver performance concerns
Support onboarding coordination by aligning newly cleared caregivers with open cases
