Turndown Attendant – Hotel ZaZa Memorial City
Location: Memorial City
Reports To: Housekeeping Manager
Experience Required: Prior experience in a luxury hotel, resort, or hospitality environment.
Markets: Houston
About Hotel ZaZa
Hotel ZaZa is a collection of luxury boutique hotels known for delivering exceptional guest experiences through distinctive accommodations, personalized service, and attention to detail. At Hotel ZaZa Memorial City, our associates play a critical role in creating memorable stays and exceeding guest expectations. We are seeking professional, dependable, and service-focused Turndown Attendants who take pride in providing exceptional evening guest room service and maintaining luxury hospitality standards.
Position Overview
The Turndown Attendant is responsible for preparing guest rooms and suites for the evening by providing turndown service in accordance with Hotel ZaZa standards. This position ensures guest accommodations are refreshed, clean, comfortable, and welcoming while delivering personalized service that enhances the overall guest experience.
The ideal candidate demonstrates attention to detail, professionalism, discretion, and a commitment to providing exceptional hospitality in a luxury hotel environment.
Key Responsibilities
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Provide evening turndown service to assigned guest rooms and suites according to Hotel ZaZa luxury service standards.
- Refresh guest rooms by making beds, arranging linens, replacing used towels, replenishing amenities, and preparing the room for guest comfort.
- Ensure guest rooms are neat, orderly, and presentable for evening occupancy.
- Remove trash, refresh ice buckets when required, and restock guest supplies and amenities.
- Inspect rooms for cleanliness, maintenance issues, safety concerns, and overall presentation.
- Report maintenance deficiencies, guest concerns, safety hazards, damaged property, and lost-and-found items promptly to management.
- Respond promptly and professionally to guest requests and special service needs.
- Maintain guest privacy, confidentiality, and security at all times.
- Stock and organize housekeeping carts with necessary linens, amenities, and supplies.
- Follow proper cleaning procedures and safe handling practices for cleaning products and equipment.
- Collaborate effectively with Housekeeping, Front Office, Engineering, and other hotel departments to support exceptional guest service.
- Assist with special projects, deep cleaning assignments, VIP room preparations, and additional housekeeping duties as assigned.
- Attend departmental meetings and required training sessions.
- Comply with all company policies, brand standards, safety procedures, and departmental expectations.
- Perform other duties as assigned by management.
Qualifications
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Ability to provide exceptional customer service with a professional and positive attitude.
- Strong attention to detail and commitment to cleanliness and presentation standards.
- Ability to work independently and efficiently with minimal supervision.
- Ability to follow verbal and written instructions.
- Dependable attendance and punctuality.
- Ability to maintain confidentiality and exercise discretion while working in occupied guest rooms.
- Flexibility to work evenings, weekends, holidays, and varying schedules based on business demands.
Preferred Qualifications
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Previous housekeeping, turndown service, hotel, hospitality, or cleaning experience.
- Experience working in a luxury hotel, resort, or upscale hospitality environment.
- Bilingual communication skills.
- Knowledge of luxury guest service standards and hotel housekeeping procedures.
Physical Requirements
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Ability to stand and walk for extended periods throughout the shift.
- Ability to bend, stoop, kneel, reach, push, pull, and perform repetitive motions regularly.
- Ability to lift, carry, push, and pull up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to maneuver housekeeping carts, vacuums, linens, and cleaning equipment safely.
- Ability to work with approved cleaning chemicals and housekeeping supplies in accordance with safety guidelines.
Work Environment
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Primarily works in guest rooms, suites, hallways, storage areas, and other hotel facilities.
- Fast-paced hospitality environment requiring frequent interaction with guests and team members.
- Position typically works evening shifts and may require weekend, holiday, and overtime availability based on operational needs.
- Requires maintaining a professional appearance and demeanor consistent with Hotel ZaZa luxury service standards.
Compensation and Benefits
Hotel ZaZa offers a competitive compensation package, which may include hourly wages, gratuities where applicable, health and welfare benefits, paid time off, retirement savings plans, employee assistance programs, and hotel discounts, subject to eligibility requirements and company policies.
Why Join Us?
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At Hotel ZaZa, we don’t just offer jobs, we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail.
No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. Hotel ZaZa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants without regard to race, color, religion, gender/sex, sexual orientation, disability, national origin, age, or veteran status. Hotel ZaZa is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants requiring accommodation should contact Human Resources. Hotel ZaZa also participates in E-Verify to confirm the employment eligibility of all newly hired employees.
