Client Success & Operations CoordinatorOverview
Willamette Smart Solutions is seeking an organized, customer-focused Client Success & Operations Coordinator to help support our growing technology company.
This position is responsible for managing customer communication, scheduling appointments, coordinating projects, maintaining our HubSpot CRM, and ensuring every client receives an exceptional experience from the first phone call through project completion.
You'll work closely with our sales and technical teams to keep projects organized, customers informed, and daily operations running smoothly.
This position is primarily remote, but applicants must live in the Eugene/Springfield area and be available for occasional in-person meetings, training, and office support.
ResponsibilitiesCustomer Service
- Answer incoming phone calls
- Respond to emails and text messages
- Schedule and confirm appointments
- Provide project updates to customers
- Deliver outstanding customer service
Scheduling & Operations
- Manage technician schedules
- Coordinate sales appointments
- Organize daily work schedules
- Coordinate vendors and subcontractors
- Order equipment and track shipments
HubSpot CRM
- Create and update customer records
- Maintain sales pipelines
- Assign follow-up tasks
- Keep projects organized
- Document customer interactions
Administrative Support
- Prepare estimates and invoices
- Organize project documentation
- Manage company calendars
- Maintain digital records
- Assist with internal processes
Client Success
- Request Google reviews
- Follow up after completed projects
- Help maintain long-term client relationships
- Support annual service plan renewals
Qualifications
- Excellent communication and customer service skills
- Strong organizational abilities
- Comfortable using computers and cloud-based software
- Experience with HubSpot or other CRM software preferred
- Experience with Google Workspace or Microsoft Office
- Ability to multitask and prioritize
- Professional phone etiquette
- Reliable internet connection and dedicated home workspace
- Must reside in the Eugene/Springfield area
What You Will NOT Be Responsible For
- Cold calling businesses
- Door-to-door sales
- Closing sales
- Technical installations
Your focus is making sure every customer has a great experience and that our operations run efficiently.
Why Join Willamette Smart Solutions?
- Growing technology company
- Hybrid/remote flexibility
- Paid training
- Flexible schedule
- Opportunity to grow into an Operations Manager role
- Be part of a company helping homes and businesses with IT, Wi-Fi, cybersecurity, smart technology, EV charging, solar solutions, and more.
Pay: $26.23 - $31.59 per hour
Work Location: Hybrid remote in Eugene, OR 97440
