At Willamette Smart Solutions, our Client Success & Sales Coordinator is the first point of contact for our customers. This is a customer-facing role that combines sales, customer service, scheduling, CRM management, and operations. You'll help homeowners and businesses find the right technology solutions while delivering an exceptional customer experience from the first call through project completion.
Key Responsibilities
- Answer incoming phone calls, emails, text messages, and website inquiries
- Make outbound calls to prospective and existing customers
- Schedule and confirm technology consultations
- Qualify leads and identify customer needs
- Follow up on estimates and proposals
- Send emails introducing new products, services, and technology upgrades
- Maintain customer records and sales opportunities in HubSpot CRM
- Coordinate technician schedules and project appointments
- Deliver outstanding customer service before, during, and after each project
- Help generate repeat business and referrals
Products You'll Learn
- Starlink Internet
- WiFi & Mesh Networks
- Security Camera Systems
- Access Control
- Business IT Services
- Cybersecurity
- Smart Home Technology
- TV Mounting & Home Entertainment
- EV Charging & Solar Solutions
What We're Looking For
- Excellent communication skills
- Comfortable making both inbound and outbound calls
- Sales-driven with a customer-first mindset
- Organized and detail-oriented
- Comfortable learning new technology
- Experience with CRM software is a plus
Pay: $26.23 - $31.59 per hour
Work Location: Hybrid remote in Eugene, OR 97440
