Description
Job Title
Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Engagement Representative. This position will be a short-term, 6-month assignment.
Spanish-Speaking Requirement.
About Us
PRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in the clinic or behind the scenes, we're all about personalized care, smart clinical insight, and making every patient feel supported from start to finish.
About the Role
As a Patient Engagement Representative, you will be that all important first point of contact for our patients. You will be responsible for successfully managing a high volume of inbound and outbound calls and providing the highest quality customer service. This will include following communication scripts, scheduling appointments, and accurate data entry of patient demographics and insurance.
Duties & Responsibilities
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Promote PRNs Core values: Quality Service, Integrity, Compassion, and Teamwork
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Handle calls from patients, referral sources, and insurance carriers while providing the highest quality customer service
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Register patients accurately and timely with pertinent information needed to facilitate preauthorization, eligibility, and benefits
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Maintain complex schedules while ensuring that all patients are scheduled with the appropriate evaluation type and provider, as well scheduling all follow up appointments per the physician's orders
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Assist patients with any insurance-related questions
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Communicate with clinics to ensure warm transfer and coordination of appointment when necessary
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Submit patient benefits requests timely to ensure they are completed prior to evaluation
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Send patient electronic Welcome Letter
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Maintain strict confidentiality with patient information
Skills & Qualifications
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High school diploma or equivalent
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Minimum 1 year of outbound/inbound call experience in a call center or medical office
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Experience working with patient management software and systems - Raintree preferred
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Exceptional phone manner
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Ability to maintain composure in high pressure situations
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Attention to detail and excellent data entry skills
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Understanding of healthcare compliance, HIPAA regulations, and customer service best practices
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Knowledge of payor guidelines
Benefits & Perks
We offer a comprehensive and competitive compensation package designed to support both personal and professional well being. Team members enjoy full scale benefits-including robust Medical, Vision, and Dental plans-along with paid time off, clinical incentive opportunities, and student loan repayment options. We are committed to your continued growth and success, providing professional development resources and ongoing clinical education support.
At PRN, you'll be part of a supportive, mission driven environment dedicated to excellence in patient care and the success of every member of our team.
Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of management.
