Innlet Room Attendant

The Gasparilla Inn -
Boca Grande, FL

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Job Details

Full-time
3 days ago

Qualifications

Employee relationship building

Full Job Description

Job Title:

Room Attendant

Reports to:

Housekeeping Supervisor, Housekeeping Manager

Housekeeping Director

Department/Group:

Housekeeping

Effective Date:

October 1st, 2024

Location:

On Site

Travel Required:

None

Position Type:

Non-Exempt

On Call:

Job Purpose:

The Room Attendant Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly, and should also able to address guest requests and problems.

Job Duties:

Adheres to the Gasparilla Inn 4 Steps to Memorable Service.
Exhibit’s the Gasparilla Inn’s Core Values.
Use correct Cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean guest rooms by category of priority or as directed in the morning line up.
Transport cart with cleaning supplies, amenities and linen to assigned guest room and position securely.
Service assigned guest rooms.
Clean as needed: empty trash and trash containers.
Remove all dirty linen and terry from the room and replace with clean.
Remove soil dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replace facial, toilet tissue, and bathroom amenities in correct amount and location.
Remove dirty bed linen and makeup bed with clean linen free of tears or stains and replace as needed.
Replace laundry bags and slips. Ensure there are 18 hangers in closet (8 skirts and 10 regular hangers).
Clean closets and door tracks on check out rooms and remove items left by guest (dust inside).
Dust and polish all furniture.
Realign furniture to floor plan.
Open all drawers in check out rooms and remove items left by guest (dust inside).
Check under bed(s), chairs and sofa and cushions for debris and remove if present.
Inspect condition of all furniture for tears, rips or stains, report any damages to the team leader.
Remove all dust, debris on television, clock radio, and remote control.
Set correct time on clock(s).
Clean lamps and light switches and check for proper working order.
Remove dust, spots and smears from phone and reposition properly.
Empty liquid from ice bucket and wipe all surfaces dry.
Remove dust on drapes weekly or when needed between weekly cleans and realign to correct position daily.
Remove trash, debris and cobwebs from balcony or patio.
Remove dust from blinds and set at 45 degree angle.
Ensure presence of fire safety and “privacy” sign. Inspect condition and replace as needed.
Remove dust, dirt, marks and fingerprints from entrance doors and trim throughout the room.
Check A/C unit, vents, grids and thermostats to make sure they are free from dust, dirt and smudges. Also set thermostat to 72 degrees Fahrenheit.
Make sure to remove all dust, stains, and marks from all baseboards, ledges and corners.
Vacuum carpet in guest rooms as well as around the corridor and remove all stains. Report overall carpet cleanliness to Supervisor.
Update status of rooms cleaned on assignment sheet and on the phone by dialing *45.
At the end of the shift, return and restock cart.
Empty vacuum bag and wipe vacuum.
Ensure security of any assigned keys and storage closet.
Complete Work Orders for Maintenance repairs and submit to maintenance. Contact a supervisor directly for urgent repairs.
To take complete ownership and accountability of a daily planning and preparation phase.
To know, comply with and enforce all hotel and departmental standards, policies, and procedures.
To take an ownership, “stewardship” position within the department and hotel to ensure operational excellence.
To assist in the writing of additional standards, policies, and procedures for the department.
Promote and support effective Departmental and hotel communication through the use of phones, voice-mail, radios, written correspondence and verbal communication. To respond to all messages promptly.
Maintain complete working knowledge of:
V.I.P.’s, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements.
Correct use and maintenance of equipment.
All department policies and service procedures.
Provide warm welcome, and anticipation of guest needs throughout their stay.
Assist Houseman, Housekeeping Supervisors, Turndown Attendant, Public Area Attendants and Laundry Attendants with their job function to ensure optimum service to guests.
Promote positive internal and external guest relations at all times. Foster and promote a cooperative working environment, maximizing productivity and employee morale.
Adhere to all safety and security standards for the proper use of all equipment. Be aware of all surroundings so as to prevent accidents and not damage property.
All other duties as assigned.

Working Conditions and Assignments:

This position does require you to be standing and walking 90% of the time. The position requires a high degree of physical exertion such as bending, twisting, kneeling, pushing and pulling up to approximately 50 pounds. There will also an exposure to elevated noise levels of cleaning equipment.. Ability to communicate through voice and hearing as well as the ability to see the work area and do job accurately.

Due to multiple sites for the Inn, this position will often be exposed to outside weather conditions throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This position is full time and there is an expectation of having no scheduling restrictions and on-call hours.

Qualifications and Requirements:

Required:

Physical Mobility and stamina.
Attention to Detail
Professional Attitude

Preferred:

1 month of luxury resort experience
High School Diploma

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