Location: Onsite
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Compensation: $55,000–$60,000 annually
This role is responsible for supporting day-to-day business operations with a primary focus on administrative support, and customer service coordination- with some accounts receivable support as well. The ideal candidate will be highly organized, detail-oriented, and comfortable balancing administrative responsibilities with accounting-related tasks in a fast-paced office environment.
- Process customer invoices and maintain accurate billing records
- Monitor customer accounts to identify overdue balances and initiate collection efforts
- Contact customers via phone, email, and mail regarding outstanding invoices and payment follow-up
- Review credit applications and assist with establishing customer credit limits based on company policies
- Investigate and resolve discrepancies related to invoices, payments, and account balances
- Maintain accurate documentation of customer communications, payment activity, and account status updates
- Prepare and maintain spreadsheets, reports, and supporting documentation
- Provide support for accounts payable processes and general accounting functions
- Respond to customer inquiries and resolve product-, service-, and account-related concerns professionally and efficiently
- Collaborate with internal departments to ensure timely issue resolution and customer satisfaction
- Escalate complex customer or account issues to senior team members or management when necessary
- Monitor customer feedback and contribute to ongoing service improvement initiatives
- Assist with administrative projects and additional operational support as assigned
- Strong administrative, organizational, and multitasking skills
- Experience with accounts receivable, invoicing, collections, or general accounting support preferred
- Excellent written and verbal communication skills
- Ability to manage customer interactions professionally and efficiently
- Proficiency with Microsoft Office, spreadsheets, and data entry
- Detail-oriented with strong problem-solving abilities
- Comfortable working fully onsite in a collaborative office environment
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