Job Summary
We treat our customers like family. Long Term Medical Supply has been the source for medical supplies and equipment in the Iowa area for years because of our superior commitment to provide you with the absolute best in product quality and customer service.
We are currently seeking an Assistant Manager/Licensed Clinician to join our team. This position is open to qualified Respiratory Therapists (RT) or Registered Nurses (RN) and is ideal for someone who enjoys working directly with patients, supporting respiratory care needs, assisting with daily store operations, and helping lead a team. This position would be servicing patients out of both our Hampton and Iowa Falls locations.
Responsibilities & Duties:
- Maintain positive, open communication with patients/clients and referral sources.
- Answer incoming phone calls, process customer orders, and assist walk-in customers in a friendly and professional manner.
- Respond to patient/client questions, concerns, and equipment needs in a timely and patient-centered manner.
- Set up and instruct patients, caregivers, and family members on the safe use and function of home medical equipment according to physician orders and patient evaluations.
- Program PAP devices, fit PAP masks, and provide education and support related to respiratory equipment use and safety.
- Read and interpret sleep studies.
- Perform oximetry and conserver testing.
- Ensure the quality and safe delivery of services to patients according to the prescribed care plan.
- Complete required documentation accurately and thoroughly, including paperwork review, insurance verification, and order completion.
- Create and maintain patient/client files as needed.
- Assist with scheduling monthly oxygen visits and/or deliveries.
- Assist the Location Manager with equipment maintenance, servicing, tracking logs, and inventory accuracy.
- Help ensure store, vehicles, and equipment are clean, properly maintained, serviced, and tagged.
- Assist with ordering equipment and supplies in a timely manner.
- Help ensure company policies and procedures are followed at the location.
- Assist with training, supporting, and retaining location employees.
- Educate referral sources regarding Long Term Medical Supply products, services, and documentation requirements.
- Represent the company in a positive and professional manner.
- Participate in quality assurance, traditional learning, and e-learning programs as assigned.
- Follow OSHA, DOT, FDA, HIPAA, Medicare, and Medicaid guidelines as applicable.
- Participate in the scheduled on-call rotation and complete deliveries as directed.
- Uphold and implement Long Term Medical Supply’s mission and values.
- Perform additional duties as assigned.
Education:
- High school diploma or equivalent required.
- Must hold an active Respiratory Therapist license or another applicable clinical license, such as Registered Nurse.
Experience:
- Previous DME experience preferred, but not required.
- Previous leadership, assistant manager, or team lead experience preferred.
- Previous customer service or healthcare experience preferred.
Knowledge & Skills:
- Strong customer service and phone communication skills.
- Patient-centered approach with compassion and professionalism.
- Strong attention to detail and accuracy with paperwork and documentation.
- Ability to prioritize tasks and support daily store operations.
- Ability to assist with staff training, task delegation, and team communication.
- Previous data entry experience preferred.
- Typing and 10-key proficiency preferred.
- Ability to learn equipment, supplies, insurance requirements, and company procedures.
- Valid driver’s license with a good driving record required.
Job Type:
- Flexible opportunity available — Full-Time or Part-Time may be considered.
Benefits:
- 401(k)
- Dental insurance
- Paid holidays
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Shoe allowance
Wage:
$30.00 – $35.00 per hour
Schedule:
- Monday through Friday
- 8:30 AM – 4:30 PM
- Open to Full-Time or Part-Time
- Rotating on-call schedule required
Long Term Medical Supply is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
