The key primary responsibility of the Optician is to provide eyewear to the patients of our practice. Design, measure, fit, and adapt lenses and frames for client according to written optical prescription or specification. Assist client with selecting frames. Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription. Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames. Verify exactness of finished lens spectacles. Adjust frame and lens position to fit client. May shape or reshape frames.
Delivering an exceptional purchasing experience for the patient is paramount. Therefore, the Optician is responsible for all frame merchandising and display.Developing and managing relationships with our frame and product vendors and appropriately displaying eyewear provides the environment for the eyewear boutique to thrive.
Actively managing and tracking our frame inventory according to our practices inventory procedures is required.
We recognize the doctor to optician handoff is imperative to successful eyewear sales. Therefore, the optician will work directly with the doctor(s) to ensure the handoff process is executed to the standards of the practice.
Competencies:
Sales Skills
The Optician is expected to possess a high degree of influential sales skills. The ability to effectively communicate the benefits of all optical products is required.
Customer Orientation
Providing our patients an exceptional experience is a cornerstone of our brand. The Optician’s role in delivering on our brand is integral.
Communication Skills
The Optician must be able to effectively communicate with our patients around all our optical products including frames, lenses, etc. Communicating in a manner by which the patient understands technical terminology in their layman language is essential.
Technical Abilities
The Optician must be able to accurately measure and record all patient information. Attention to detail relative to prescriptions, PDs, and checking the accuracy of eyewear received from the lab, etc. is imperative.
Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks and patients at one time, while focusing on the individual patient experience.
Frequent Interaction with Others
Must demonstrate the ability to manage multiple tasks at one time, always maintaining friendly interactions with team members, patients and guests of the practice.
Supervision
Under supervision of the Optical Manager. Must be able to complete duties without close supervision.
Confidentiality
Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.
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Job Responsibilities:
Assist patients with frame selection with an eye towards multiple pair sales
Measure and complete full ordering process for patients
Merchandising and display of all frames in the eyewear boutique
Meeting with and developing relationships with all frame and product vendors
Place all eyewear orders and work with the lab for appropriate delivery
Communicate to patients delivery expectations according to the practices dispensing policies
Manage all pricing of frames and price points systems
Manage all warranty replacements for patients and product returns to vendors
Accurately input correct financial information and plan payments to ensure the company does not adjust financial loss
Attend and assist with quarterly inventory audits
Ensure appearance of Optical Department is kept clean, appealing, current and changes frequently
Complete daily & weekly optical task list
Monitor turnaround time and ensure department communicates with patients re: delays and notes patients file
Submit patient’s insurance information completely and accurately
Maintain proper records of work orders, insurance information and payments.
Ensure patient care is the top priority in the department. Every patient should feel welcome, appreciated, and important
Lead by example to excel in customer service
Measure patients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices
Verify that finished lenses are ground to specifications. Double check prescription on a lensometer
Prepare work orders and instructions for grinding lenses and fabricating eyeglasses
Assist patients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
Prescribe, measure, and fit lenses for patient according to a written optical prescription or specification
Recommend specific lenses, lens coatings, and frames to suit patient needs.
Sell goods such as spectacles, sunglasses, and other goods related to optical in general.
Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using various optical tools and hands. Verify patient satisfaction with the fitting
Evaluate prescriptions in conjunction with patient’s lifestyle visual requirements
Distribute and dispense optical orders once product is finalized and give proper instructions for the care of the products
Build relationships with patients by “connecting” and at times sending cards and thank you notes
Attend all necessary meetings including: All- Staff and Department
Perform other duties as required
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Why You’ll Love This Job
The key primary responsibility of the Optician is to provide eyewear to the patients of our practice. Design, measure, fit, and adapt lenses and frames for client according to written optical prescription or specification. Assist client with selecting frames. Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription. Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames. Verify exactness of finished lens spectacles. Adjust frame and lens position to fit client. May shape or reshape frames.
Delivering an exceptional purchasing experience for the patient is paramount. Therefore, the Optician is responsible for all frame merchandising and display.Developing and managing relationships with our frame and product vendors and appropriately displaying eyewear provides the environment for the eyewear boutique to thrive.
Actively managing and tracking our frame inventory according to our practices inventory procedures is required.
We recognize the doctor to optician handoff is imperative to successful eyewear sales. Therefore, the optician will work directly with the doctor(s) to ensure the handoff process is executed to the standards of the practice.
Responsibilities
Job Responsibilities:
Assist patients with frame selection with an eye towards multiple pair sales
Measure and complete full ordering process for patients
Merchandising and display of all frames in the eyewear boutique
Meeting with and developing relationships with all frame and product vendors
Place all eyewear orders and work with the lab for appropriate delivery
Communicate to patients delivery expectations according to the practices dispensing policies
Manage all pricing of frames and price points systems
Manage all warranty replacements for patients and product returns to vendors
Accurately input correct financial information and plan payments to ensure the company does not adjust financial loss
Attend and assist with quarterly inventory audits
Ensure appearance of Optical Department is kept clean, appealing, current and changes frequently
Complete daily & weekly optical task list
Monitor turnaround time and ensure department communicates with patients re: delays and notes patients file
Submit patient’s insurance information completely and accurately
Maintain proper records of work orders, insurance information and payments.
Ensure patient care is the top priority in the department. Every patient should feel welcome, appreciated, and important
Lead by example to excel in customer service
Measure patients’ bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices
Verify that finished lenses are ground to specifications. Double check prescription on a lensometer
Prepare work orders and instructions for grinding lenses and fabricating eyeglasses
Assist patients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
Prescribe, measure, and fit lenses for patient according to a written optical prescription or specification
Recommend specific lenses, lens coatings, and frames to suit patient needs.
Sell goods such as spectacles, sunglasses, and other goods related to optical in general.
Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using various optical tools and hands. Verify patient satisfaction with the fitting
Evaluate prescriptions in conjunction with patient’s lifestyle visual requirements
Distribute and dispense optical orders once product is finalized and give proper instructions for the care of the products
Build relationships with patients by “connecting” and at times sending cards and thank you notes
Attend all necessary meetings including: All- Staff and Department
Perform other duties as required
Skills & Qualifications
Competencies:
Sales Skills
The Optician is expected to possess a high degree of influential sales skills. The ability to effectively communicate the benefits of all optical products is required.
Customer Orientation
Providing our patients an exceptional experience is a cornerstone of our brand. The Optician’s role in delivering on our brand is integral.
Communication Skills
The Optician must be able to effectively communicate with our patients around all our optical products including frames, lenses, etc. Communicating in a manner by which the patient understands technical terminology in their layman language is essential.
Technical Abilities
The Optician must be able to accurately measure and record all patient information. Attention to detail relative to prescriptions, PDs, and checking the accuracy of eyewear received from the lab, etc. is imperative.
Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks and patients at one time, while focusing on the individual patient experience.
Frequent Interaction with Others
Must demonstrate the ability to manage multiple tasks at one time, always maintaining friendly interactions with team members, patients and guests of the practice.
Supervision
Under supervision of the Optical Manager. Must be able to complete duties without close supervision.
Confidentiality
Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.
Type: Full Time (Hourly)
