Role: Advanced Technical Service Associate
Client: Defense-Aerospace
Hourly Rate: up to $35/hr W2, non-benefited
Length: 18-month contract (with possible extension)
Location: Scottsdale, AZ
Clearance: Department of Defense SECRET security clearance is required at time of hire
Description:
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Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
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Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
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Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
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May be involved in customer installation and training
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Provides support to customer/users where the product is highly technical or sophisticated in nature
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The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level
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software where the user has a technical background
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Provides technical service management and technical support for customer programs
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Assures all repairs are in accordance with company policy and procedure and customer quality requirements
Required and Desired Skills:
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Sec + or other IAII certification required at time of hire
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Network/ IT systems management
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SQL server
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Software administration
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Troubleshooting in a windows environment
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Experience with failure and root cause analysis reporting
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Direct customer service and/or direct customer interaction experience is a plus
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Knowledge of CA Spectrum One Click software suite.
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Experience with Oracle CRM
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Microsoft Terminal Server
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HBSS
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Anti-Virus
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network monitoring tools
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Asset management software
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Microsoft Windows Active Directory tools a big plus
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Support of DoD or DHS systems is desire
Required Education and Experience:
Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience.
If interested in learning more about this position, please email your resume to
[email protected] and I will call back with more information.
#Cleared #Clearance #CJ
