Overview
Join our dynamic hospitality team as a Front Desk Supervisor at our premier hotel, where your leadership and customer service expertise will create memorable guest experiences. In this vital role, you will oversee the front desk operations, ensuring smooth check-in and check-out processes, managing guest relations, and leading a dedicated team to deliver exceptional service. Your energetic approach and attention to detail will help foster a welcoming environment that reflects our commitment to hospitality excellence. This paid position offers an exciting opportunity to grow within the hotel management field while making a positive impact on every guest’s stay.
Duties
- Supervise daily front desk activities, including guest check-in/check-out, reservations, and guest inquiries
- Lead and motivate front desk staff to deliver outstanding customer service and uphold hotel standards
- Manage property management systems (PMS) to ensure accurate booking and billing processes
- Handle guest complaints and resolve issues promptly using customer service problem-solving skills
- Oversee night audit procedures to ensure financial accuracy and operational integrity
- Maintain effective phone communication with guests, vendors, and team members, practicing excellent phone etiquette
- Enforce hotel emergency procedures and safety protocols to ensure guest and staff safety at all times
- Support multilingual or bilingual guests by providing clear communication in their preferred language when possible
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences
- Assist with training new team members on front desk operations and hospitality reservation systems
Experience
- Proven experience in hospitality management or hotel front desk operations, preferably within resort or hotel environments
- Strong knowledge of property management systems (PMS)
- Excellent customer service skills with a focus on guest relations and client communication
- Experience in handling night audit procedures and hotel emergency protocols
- Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
- Demonstrated leadership skills in supervising front desk teams in fast-paced settings
- Familiarity with hospitality reservation systems and property management software (PMS)
- Prior experience working in resort environments or with hotel emergency procedures enhances your suitability for this role
Join us in delivering memorable hospitality experiences by leading a passionate team dedicated to guest satisfaction. Your energy, expertise, and commitment will help set the tone for an exceptional stay for every visitor.
Pay: $20.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
