GENERAL DESCRIPTION
The Catering Coordinator/Manager is the field sales leader for catering and delivery. They are responsible for planning, developing and growing catering sales with Corporations, Associations, Tour & Travel, and SMERF (Social, Military, Education, Religion and Fraternal) within a given territory. They will display/coach sales behaviors to achieve aggressive but attainable sales growth of catering and delivery. They are to help establish/maintain Potbelly as the best place for catering!
Responsibilities
Sales
- Drive catering sales and delivery business for shops within a given territory by cold calling, utilizing business lists (some provided), canvassing, chamber events (membership provided), and other means
- Identify new sales opportunities by effectively analyzing metrics trackers, program results and monitoring competitive activity
- Identify, partner, and participate with local and national organizations that support catering/backline sales while building relationships and drive lead generation
- Build a sales pipeline to effectively target competition and increase market share
Build Relationships with Customers
- Determine top customers for shops by analyzing reports and acting as key sales liaison with them to ensure Potbelly is their preferred catering option
- Contact lapsed customers to understand how their catering needs have changed and build relationship to grow sales in the future
- Follow-up appropriately with customers to ensure Potbelly is meeting and exceeding their expectations
Marketing/Sales Support
- Write quotes and follow-up on web sales leads for a given territory
- Responds in a timely manner to customer catering quotes via their preferred method of contact
- Knowledge of current Period to Date (PTD) catering sales
- Monitors catering sales trends vs. current year and prior year
- Communicates catering sales trends and results to team in weekly meeting
- Learn the following systems/platforms:, Potbelly Web/App, Point of Sale (POS) system, Aloha Take Out (ATO), On-line Ordering (OlO), EZ-Cater, others
- Other duties as assigned
ESSENTIAL PHYSICAL FUNCTIONS
- Must have the ability/stamina to work a minimum of 50 to 55 hours a week
- Be able to lift up to 10 – 50 pounds occasionally
- Must be able to spend 20 – 30% of time traveling, and 75% of time in market or shops
- Will frequently reach, feel, bend, stoop, carry, manipulate, and key in data
- Must be able to work in both warm and cool environments, indoors and outdoors
- Must be able to tolerate higher levels of noise from music, customer, and employee traffic
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
- Must be able to engage in problem-solving skills to help identify and solve potential issues in the field
- Must be able to communicate heavily with employees and Support Center through telephone, e-mail and in-person communications
EXPERIENCE, EDUCATION AND BEHAVIORS
- Working knowledge of operations (in shop training will be required)
- Knowledge of and proficiency in Microsoft Office products
- Experience in cold/warm calling
- Ability to manage multiple projects simultaneously in a fast paced, rapidly growing environment
- Must be organized; proactive; and possess strong sense of urgency and professional demeanor
- Strong communication skills, both written and oral
- Analytical ability to assess impact of sales and initiatives
- Ability to travel up to 75% of the time (in local shops and visiting customers)
- Must have reliable transportation and valid driver's license.
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
- Vision insurance
Work Location: In person
