Overview:
Under general direction, supervises the staff performing contracted activities at client accounts. Ensures staff is meeting quality and productivity standards as defined by client and manager.
Responsibilities:
- Assist with the management of all services contracted by client at the assigned site
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Ensure staff is meeting quality and productivity standards as defined by client and manager
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Ensure proper maintenance and usage of all equipment and supplies
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Interface with the client, Operations team, and Corporate departments
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Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis
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Supervise tasks or special projects and ensure their completion by set deadlines
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Initiate communication and problem solving with manager in addressing client’s issues
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Assist manager to manage budget and control expenses effectively
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Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
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May contact and negotiate with outside vendors, if necessary
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Perform other duties as requested by Site Manager and client
Qualifications:
- Associate's Degree preferred or equivalent experience
- 2 or more years supervisory experience preferred in reprographic/mail setting
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Excellent customer service, professional attitude and appearance are a must
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Ability to work overtime & meet deadlines
Possess strong communication skills
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PHYSICAL DEMANDS
- Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing
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May lift and/or move up to 50 lbs
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
