We are Kansas City’s premier, 100% cat-focused professional pet care specialists. We pride ourselves on providing an elevated, stress-free experience for our clients and their cherished fur-babies. Unlike marketplace apps or hobbyist sitters, we are a fully bonded, insured, and Fear Free® certified business that uses advanced real-time technology to give pet parents ultimate peace of mind.
We are looking for a dedicated, highly organized, and passionate Operations Manager to join our leadership team at our main office. If you have a sharp eye for logistics, a heart for animals, and excellent leadership skills, we want you to help us manage our growing clowder!
Position Overview
- Job Type: Part-Time (20–30 hours per week).
- Schedule: Strictly Daytime Hours. This position primarily requires availability during regular morning and midday business hours (e.g., Monday–Friday, between 8:00 AM and 3:00 PM).
- Holiday & Weekend Care: Because the pet care industry peaks when our clients travel, daytime holiday and occasional weekend availability are required to assist with management duties or provide field coverage when we are short-staffed.
- Please note: This position cannot be performed in the late afternoons, evenings, or as a secondary after-school/after-work job.
- Location: In-Office (with local field travel for client meetings and daytime pet sitting coverage).
- Pay Range: $17.00 - $22.00/hour
Key Responsibilities
As the Operations Manager, you will keep our daily business running like clockwork during our busiest daytime hours. Your duties will span administration, team leadership, and occasional hands-on pet care.
Operations & Logistics
- Routing & Scheduling: Manage the daily schedule for our sitting team. Must have an excellent geographic knowledge of South Johnson County, KS, and South Kansas City, MO to optimize morning and midday routes, maximize efficiency, and minimize drive time.
- Client Onboarding & Communications: Conduct initial daytime "Meet & Greet" consultations with new clients in their homes. Act as the primary point of contact for customer service inquiries via phone and email.
- Profile Management: Maintain and meticulously update detailed client and pet profiles in our scheduling software to ensure exact care instructions are followed.
- Financial Admin: Oversee staff payroll processing and assist with basic client billing inquiries.
Team Leadership & HR
- Hiring & Training: Assist with recruiting, onboarding, and training compassionate, professional new team members.
- Staff Management: Supervise the sitting team, monitor daily morning/midday visit completions, and provide ongoing support, coaching, and accountability.
Marketing & Field Support
- Social Media Management: Keep our community engaged by creating and scheduling content.
- In-the-Field Care & Peak Coverage: Step in to perform high-quality pet sitting and cat care visits during the day when coverage is needed due to peak seasons, holidays, staff call-outs, or when the team is short-staffed.
Additional Core Managerial Duties:
- Key & Lockbox Management: Oversee the secure tracking, distribution, and collection of client house keys and lockbox codes.
- Emergency Coordination: Act as the primary point of contact for daytime field emergencies (e.g., medical issues with a pet, maintenance emergencies at a client’s home).
- Quality Assurance: Periodically review staff visit reports, photos, and updates to ensure they meet our premium brand standards for transparency and warmth.
Requirements & Qualifications
- Availability: Must be consistently available for daytime shifts. Must be willing and able to work daytime hours on major holidays and occasional weekends when short-staffed. This is not an afternoon or evening position.
- Deep, intuitive knowledge of the South Johnson County, KS and South Kansas City, MO geography.
- Previous experience in management, team leadership, or administrative operations (pet industry experience is a major plus, but not required).
- Exceptionally strong written and verbal communication skills—you can balance a professional tone with genuine warmth.
- Tech-savvy and quick to learn new scheduling and CRM software.
- Must love cats and feel comfortable handling a variety of feline personalities using stress-free techniques.
- Must pass a comprehensive background check and motor vehicle record (MVR) check.
- Must have a reliable vehicle, valid driver's license, full vehicle insurance and clean driving record.
Benefits & Perks
- Competitive part-time pay
- Paid training (including pet first aid/CPR and stress-free handling techniques).
- A supportive, positive, and animal-centric work environment.
- Employee discount on cat care services.
- Bonding and liability insurance coverage provided by the company.
To Apply: Please submit your resume and a brief cover letter confirming your daytime, holiday, and weekend coverage availability, and telling us why you’re the perfect fit to manage our team and care for our community's cherished fur-babies!
Pay: $17.00 - $22.00 per hour
Benefits:
- On-the-job training
- Paid training
Application Question(s):
- This role requires scheduling and optimizing daytime driving routes for our staff. Please briefly describe your geographic familiarity with South Johnson County, KS and South Kansas City, MO. Can you comfortably navigate these areas without relying entirely on a GPS map for basic directions?
- The pet care industry is busiest when our clients travel. Are you fully available and willing to work daytime shifts on major holidays (e.g., Thanksgiving, Christmas, 4th of July) and occasional weekends to provide management support or field coverage when we are short-staffed?
- As the manager, you will be the face of the company during daytime "Meet & Greets" with new clients, and you will step into the field to perform hands-on cat care visits when needed. Briefly describe your experience with cats and how you would handle a shy or stressed cat during an initial consultation.
- Our company operates on a tight-knit "team model" where communication is paramount, and accountability is held at the team level rather than just the individual level. We also have a very diverse staff. Please describe a specific time when you managed a diverse group of people with varying personalities. How did you handle a communication breakdown or resolve a conflict to ensure the entire team still met its goals and took shared responsibility for the outcome?
- This is a part-time position (20–30 hours/week) requiring strict availability during morning and midday business hours Monday - Friday (e.g., 8:00 AM – 3:00 PM). It cannot be performed in the late afternoons, evenings, or around another traditional full-time job. Please confirm your specific availability for these daytime hours.
Work Location: Hybrid remote in Kansas City, MO 64114
